5 Quick Fixes for Canon Printer Offline Errors

If you’ve ever hit "Print" and been greeted with a "Canon Printer Offline" +1-801-878-6858 message, you’re not alone. This frustrating issue affects thousands of users—whether they’re working from home, the office, or school. The good news? It’s usually easy to fix, even if you’re not tech-savvy.

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In this guide, we’ll walk you through quick fixes to bring your Canon printer back online +1-801-878-6858—whether you’re using Windows or macOS, a wired or wireless connection, or a PIXMA, imageCLASS, or other Canon model.

1. Check Your Printer’s Power and Connection

Before diving into settings or drivers, check the basics. Many canon offline printer +1-801-878-6858 issues are caused by simple physical or network connection problems.

Things to check:

• Is your printer turned on?

• Is the printer screen displaying any errors or warnings (like paper jam, low ink, or no paper)?

• If using USB, is the cable plugged in securely at both ends?

• If using Wi-Fi, is the printer connected to the same network as your computer?

Wireless printers:

Use the printer’s control panel to navigate to Settings> Wireless LAN Setup, then reconnect to your Wi-Fi network. Once reconnected, restart your printer and computer.

Pro tip: Print a Network Configuration Page from your Canon printer settings to verify its current connection status.

2. Set Canon as Your Default Printer

Sometimes your computer defaults to a virtual printer (like "Microsoft Print to PDF") or another inactive printer on your network.

On Windows:

1. Open Settings> Devices> Printers & scanners

2. Click your Canon printer> Click Manage

3. Choose Set as default

On macOS:

1. Go to System Settings> Printers & Scanners

2. Control-click or right-click your Canon printer

3. Select Set as default printer

Once your Canon printer is the default, try sending a test print.

3. Turn Off "Use Printer Offline" Mode (Windows Only)

Windows sometimes mistakenly marks a printer as offline due to a glitch. Fortunately, this can be easily fixed.

Here's how:

1. Go to Control Panel> Devices and Printers

2. Right-click your Canon printer> Select See what’s printing

3. In the new window, click Printer in the menu bar

4. If "Use Printer Offline" is checked, click it to uncheck the setting

This switch alone resolves the issue for many users.

Bonus Tip: Also check for a paused printer by unchecking "Pause Printing" if it's enabled.

4. Restart the Print Spooler Service (Windows Only)

The Print Spooler is a background service that manages print jobs. If it crashes or freezes, your printer may appear offline even when it's not.

Restart it like this:

1. Press Windows + R, type services.msc, and hit Enter

2. Scroll down and find Print Spooler

3. Right-click it and choose Restart

Once restarted, go back and check your printer’s status.

5. Update or Reinstall Your Canon Printer Driver

Outdated, corrupted, or incompatible drivers are a top reason for offline errors—especially after a system update or new device install.

How to update your driver:

1. Enter your printer model (e.g., PIXMA MG3620, imageCLASS MF644Cdw)

2. Download the latest driver for your operating system

3. Install it and restart your computer

If updating doesn’t help:

• Uninstall the current printer from Devices and Printers (Windows) or Printers & Scanners (Mac)

• Reinstall it using the driver you downloaded

Pro tip: On macOS, remove the printer using the minus (-) button, then click the plus (+) to re-add it.

Bonus: Clear the Print Queue (Optional but Helpful)

If a job is stuck in the queue, it can prevent new jobs from printing and even cause the printer to go offline.

To clear it:

• Open the printer queue window (as shown above)

• Click Printer> Cancel All Documents

• Restart your printer

After clearing the queue, try printing again.

Still Offline? Try These Extras

If your Canon printer is still showing as offline after the above steps, try the following:

• Restart your router (especially if using Wi-Fi)

• Temporarily disable firewall or antivirus software to test connectivity

• Use Canon's tools:

  • Canon IJ Network Tool: Helps with wireless setup

  • Canon Printer Assistant Tool: Diagnoses and fixes issues

Also consider updating your printer’s firmware, which you can usually do via the Canon support site or directly through the printer's screen.

When to Contact Canon Support

If none of these fixes work, the issue may be more complex—such as:

• Internal hardware failure

• A defective network card

• Advanced driver conflicts

Final Thoughts

A Canon printer showing "Offline" +1-801-878-6858 doesn’t mean it’s broken. It just means it’s not currently communicating with your computer. With the 5 quick fixes above, you can get back to printing in just a few minutes.

Recap:

1. Check physical and network connections

2. Set your Canon printer as the default

3. Disable "Use Printer Offline" mode (Windows)

4. Restart the Print Spooler (Windows)

5. Update or reinstall your Canon printer driver

Most offline issues are temporary and easy to solve once you know where to look. Follow these steps, and you’ll be back up and printing in no time.

Need help with your product? Call our support team for expert assistance. From installation and setup to product updates and connectivity fixes, Our Support is available 24/7 to resolve all your technical concerns.