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How to Apply for a Ticketmaster Refund Online

Author: Customer Service
by Customer Service
Posted: Sep 10, 2025

Getting Your Ticketmaster Refund Online

Buying tickets to concerts, sports, or shows is awesome, but sometimes things don't work out. Shows get canceled, pushed back, or changed, and you're left wondering: How do I get my Ticketmaster refund online?

The cool thing is, Ticketmaster lets you ask for refunds right on their site or app. Doing it online is usually the quickest way to get your money back without having to sit on hold forever.

Quick Note: In crazy situations like COVID, Ticketmaster sometimes gives you extra time to get a refund.

Knowing the Refund Rules

Before you start, it's good to know how things work:

  • Tickets that Qualify: If your event is canceled, Ticketmaster usually refunds you automatically.
  • Tickets That Don't: Discounted tickets, some special offers, and some resale tickets might not be refundable.
  • Canceled Events: Refunds are mostly automatic, but double-check your account anyway.
  • Check the Details: Always check the specific refund rules for your event on Ticketmaster because the organizers can set their own rules.
Asking for a Refund Online: When You Can

You can ask for a refund online if:

  1. The event is canned (canceled).
  2. The event gets moved to a later date (postponed) – but you might only have a short time to ask.
  3. The event is rescheduled, and you can't make the new date – if that's the case, you might get a refund.
Step-by-Step Refund Guide

Getting a refund online is easy if you do this:

  • Step 1: Log In: Go to Ticketmaster (www.ticketmaster.com) or open the app. Use your email and password to log in.
  • Step 2: My Tickets: Click My Tickets to see your upcoming events. If you don't see a Request a Refund button, refunds may not be available for that event.
  • Step 3: Pick Your Event: Choose the event you can't go to and see if it can be refunded.
  • Step 4: Request Refund: If you can get a refund, you'll see a Request a Refund button. Click it.
  • Step 5: Confirm It: Follow the steps, check your info, and submit your request.
  • Step 6: Check Your Email: Ticketmaster will email you to confirm they got your request. Save that email.
Need Help? Contact Ticketmaster!
  • Live Chat: Gets you help faster than calling.
  • Phone: Call if you need help right away.
  • Virtual Assistant: It's on the Ticketmaster site.
Refund Button MIA? Here's Why

Sometimes, you won't see a refund button. Here are some things to consider:

  • Organizer Rules: The event organizer might not allow refunds.
  • Resale Tickets: If you bought tickets from someone else, they might not be refundable.
  • Time's Up: You have to ask for a refund within a certain time.
What If a Refund Isn't Possible?

If you can't get a refund, here are some other ideas:

  • Resell: List your ticket on Ticketmaster's resale thingy.
  • Swap: See if you can change your ticket for another date or show.
How Long Does It Take?

How long refunds take depends on how you paid:

  • Credit Card: 7-10 working days
  • Debit Card: Up to 30 working days
  • PayPal: Usually within 7 working days
  • Ticket Credits: Some give you credits to use later on other events.

Didn't Get the Email? Check your junk mail or log in to see what's up.

Problems?
  • Refund Denied: This usually means your ticket doesn't qualify.
  • Tech Glitches: Try a different browser or use the app.

Pro Tip: Ask for your refund ASAP after the event is canceled!

Tips for Getting Your Refund Quickly
  1. Save all your emails and receipts.
  2. Use the Ticketmaster app for quicker stuff.
  3. Watch your bank account for the money to come back.
FAQs
  • Q: Can I get my service fees back?
    • A: Yes, if the event is canceled, usually.
  • Q: What if I don't see the refund button?
    • A: Your ticket might not qualify, or the time to ask has passed.
  • Q: Can I get a refund if the event is pushed back?
    • A: Sometimes – it depends on the event peeps.
  • Q: How do I know if they got my request?
    • A: You'll get an email after you ask online.
  • Q: Can I get a refund for resale tickets I bought on Ticketmaster?
    • A: Nope, but you can try to sell them again.
  • Q: How long do I have to ask for a refund?
    • A: It's different for each event, so check your ticket details.

If you can't get a refund, think about reselling, swapping, or getting credits.

In Conclusion

So, how do you get a Ticketmaster refund online? It's easy: log in, go to My Tickets, see if your event qualifies, click Request a Refund, and confirm everything. By doing it fast and following these steps, getting your Ticketmaster refund will be simple.

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Author: Customer Service
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Customer Service

Member since: Sep 08, 2025
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