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Why Yahoo Customer Service Required?

Author: Manfred James
by Manfred James
Posted: Jun 08, 2015

Can you imagine an automobile with no service centres? Would you opt for an electronic gadget which has no service centres? Would you risk a telecom operator with no customer care support? These questions are rhetoric i.e. they do not expect an answer because the reply is an inevitable NO. The fate of any product, no matter how much planned it is, by and large is determined by the quality, robustness and flexibility of its service centres. In this highly competitive world, customers have a lot of options. The bargaining power is there with the customer and not the seller. Thus, it is the onus on the service provider to entice the customer and prevent him or her from getting churned. This is precisely the reason a customer service support is required and Yahoo is not an exception. With millions of customers performing their day to day tasks across the globe, even a small discrepancy in their services may lead to massive loss of customers. Hence, the Yahoo customer care service has to always be on their toes to pre-empt potential customer issues and escalate them to respective bodies to get them closed as soon as possible.

The Yahoo customer care service performs a wide variety of services for its customers. A few of them are explained below:-

a) Security breaches (high priority issue) – With the digital media going viral across the globe, there is an increasing danger from cyber crimes and thefts. All instances of malware attack and/or any malicious or unauthorized access of others’ user accounts are dealt with maximum urgency and are tracked to immediate closure

b) Problems faced in account storage space – Yahoo provides its users certain storage space for each and every account they create. They can use the storage space to store important mails, archive other important folders for later perusal, storage important documents which are used in day to day operations etc. So, any issues around these which include inability to access stored documents, documents getting corrupt etc are taken care by the Yahoo technical support team.

c) Log in Issues faced by the customer – At time due to elongated inactivity on certain accounts, they get blocked or deactivated. Also, at times the user misplaces their user name and password. All such instances are sent to the Yahoo technical support team who helps the user unlock their account.

These are a few indicators of the queries and concerns which are normally raised to the Yahoo customer support team on a daily basis. Customers can raise their concerns by call, email and chat. They can also air their concerns and feedback on social media.

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Author: Manfred James

Manfred James

Member since: Feb 09, 2015
Published articles: 22

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