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642-427 Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

Author: Daisy James
by Daisy James
Posted: Jun 10, 2015

642-427 Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) exam takers are able to get extensive knowledge about the related subjects for UC which consists of Use troubleshooting and monitoring tools, Troubleshoot common gateway and endpoint registration issues, Troubleshoot CUCM availability issues, Investigate database replication issues, Troubleshoot LDAP integration issues, Diagnose and resolve a call setup issue, Troubleshooting MOH, MTP, conferences, and transcoder issues, Diagnose and resolve issues with RSVP agents, Troubleshoot the quality of both voice and video streams and Troubleshoot a globalized E.164 dial plan.

The 642-427 Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) candidates in order to pass the exam should have necessary details regarding the exam main content. Following topics will help them understand the exam better.

UC Troubleshooting topic consists of Identifying UC Deployments, Troubleshooting Methodology, and Monitoring Tools. CUCM Troubleshooting consists of Common Gateway and Endpoint Registration Issues, CUCM Availability Issues, Database Replication Issues and LDAP Integration Issues. Troubleshooting Call Setup Issues comprises of Examining Call Setup Issues and Causes, On-Premises Single-Site Calling Issues, On-Net Multisite Calling Issues and Off-Net Calling Issues.

642-427 Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Troubleshooting SAF and CCD Issues comprises of Device Mobility Issues, Extension Mobility Issues, Unified Mobility Issues, CUCM Native Presence Issues, Troubleshooting Voice Quality and Media Resources Issues, MOH Issues, MTP Issues, Issues with Conferences, Transcoder Issues, and Issues with RSVP Agents and Voice Quality Issues.

The 642-427: Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) course outline for this exam is given as under:

The first section is Cisco Recommended Methodology used to Determine General Unified Communications System Problems and Issues that covers nine percent in the exam which consists of steps that can be used to identify a problem with a given unified communication system, Identify tools available for troubleshooting and Identify tools available for monitoring.

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The second section is called Identify Available Tools to operate and troubleshoot a Unified Communications System that covers seven percent in the exam which consists of troubleshooting and monitoring tools, appropriate tools to use for troubleshooting and monitoring system, events based on traces, logs, debugs and output of monitoring tools, Parse and interpret traces, logs, debugs and output of monitoring tools.

The third section is called Troubleshoot Registration Issues that covers seven percent in the exam in which applicants learn about Troubleshoot issues with endpoint registration and Troubleshoot issues with gateway registration.

The fourth section is called Troubleshoot Call Setup Issues which consists of twenty two percent in the exam in which the applicants learn about Troubleshoot inter-site call setup issues, Troubleshoot intra-site call setup issues and Troubleshoot off-net call setup issues.

The 642-427 Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) fifth section is called Troubleshoot Database Issues in which the applicants learn about Troubleshoot database replication issues in Cisco Unified Communications Manager. Troubleshoot Call Control Discovery and Cisco Inter Company Media Exchange covers twelve percent in the exam in which the applicants learn about Troubleshoot service advertisement framework forwarder issues, Troubleshoot service advertisement framework client control issues and Troubleshoot service advertisement framework call control discovery issues.

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Author: Daisy James

Daisy James

Member since: Jun 08, 2015
Published articles: 36

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