C2010-023 IBM -Earn A Respected Validation!

The IBM Tivoli Support Provider Tools and Processes C2010-023 Exam contains a total of 28 questions. These multiple choice questions are needed to be answered in 60 minutes. The required passing score is 78% and percentage less than this would result in the failure of the test and the candidate would have to register for the test again and would also have to pay for the test again.

Topics included in the test

The IBM Tivoli Support Provider Tools and Processes C2010-023 Exam consist of the following sections. The list under the topic tells about the area included in each section. Each topic needs extreme skill and refined expertise to be solved and test a person's ability to overcome challenges and to make the right choices that ensure success. They are:

Section 1: Overview of Global Customer Support for Tivoli

• Roles & responsibilities of Support Providers Level 1 &Level 2 roles.
• What options would be available to the customers in order to obtain customer support for IBM.

Section 2: Roles & responsibilities of Support Providers

• Activities for problem determination and support procedures for Level 1 Support Provider.
• Support procedures for Support Provider Level 2 and the activities regarding problem determination.

Section 3: The Terminology

• Information of different terms & definitions for IBM Tivoli Support.

Section 4: Tools for Support

• Documentation @RSSfeeds, IBM Education Assistant, IBM Support Assistant, Support Technical Exchanges, Assiston Site.
• IBM developer Works and groups like Wikis & Webcasts @MDVs that are used by the Tivoli support
• Ecurep& ESR or SR

Section 5: Policy of Software Support Lifecycle of IBM

• Policies for Standard and Enhanced Support Lifecycle.
• End of Service or EOS

Section 6: To Access Procedures for IBM Tivoli Level 2

• Devising Support Providers for Level 1 & 2 processes for accessing IBM Tivoli Support. IBM Tivoli's definitions and the affiliated response objectives.

Section 7: Escalation of PMR

• Escalating PMR by using the processes of Duty Manager & CSPO.

Sources of preparation

There are many sources from which the preparation of the IBM Tivoli Support Provider Tools and Processes exam can be made. There are online courses, provided by various sources. There are also online quizzes from which a candidate can attest his/herself. Moreover, a lot of blueprints, guides and quizzes are also available in PDF formats which can be downloaded and can be benefitted from with ease. IBM also offers various materials. Candidates may also provide courses that are carried out under experts as instructors that guide the candidates and provide them with necessary hints and tips to solve the C2010-023 Exam. These guides and courses train the candidates to improve insight that is required to solve such problems. They also groom the candidate's skill and widen the knowledge necessary to not only be successful in the test but also be a successful professional.

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