Doug Fleener

Here are a few things for you to consider as you work to create a winning holiday.A fun and productive holiday game/contest. One way to sell more to each customer is to focus on his/her holiday gift...

The busier a store gets the more important the checkout experience becomes. As a consumer, I've had many a great store experiences ruined in those last few feet. As a retailer, I've lost more than my...

Here are some new mindsets that may or may not apply to you. Only you know. As I like to remind people when I give them something to think about… take what you want and leave the rest!Quit making...

Years ago I had an incredibly talented retail associate working for me. He was smart, charming, a fast learner, and one of the best sales people I ever met. There was, unfortunately, one major...