Zenteno Peterson

Small businesses are often highly calculative when it is about investment and why not, they usually deal with many challenges to keep ROI (Returns over Investment) high. To help small businesses...

Today, when it comes to travel, customers no longer choose travel agents on an offline basis. Rather, they choose to go on various digital platforms such as social media, Google, or WhatsApp to find...

Call center solution and CRM software, both, are heavily in use in different companies and enterprises. The companies use these systems to keep their customer data well managed and to provide better...

Call center solutions are used in many industry verticals unlike earlier when it was used in the call centers only. Competition in all industry verticals is also getting fiercer. Furthermore, customer...

Cloud telephony and other solutions are very much popular these days and cloud call center solutions are not an exception. With changing industry dimensions and increasing need for a call center...

Call center CRM integration is the process of integrating two powerful solutions: Call center solution and CRM software Integrating these two solutions offer many benefits. Thus, along with call...

The call center solution industry is quite big. There are many businesses that use this solution to get benefited. One of the most advanced and beneficial call center software is the omnichannel call...

Call center solutions are very popular these days. Unlike earlier, when only call centers and big enterprises were using call center software, these days almost all businesses use it to run their...

Call center solutions are very popular these days. Even a small business owner uses a call center software solution. There are different types of call center solutions available in the market...

Call centers run various campaigns of inbound, outbound, and mixed calls daily. They use various tools and call center software is one of the most widely used tools in call centers as well as any...

VICIDial is one of the leading call center solutions. It has been in use by many companies all across the world. Some of these companies are collection companies and these companies use this call...

Call centers usually have a few or many agents working relentlessly on having a conversation with the customers. In any type and scale of call center, it is very important that the talk time of the...

Call center software solutions offer a wide range of features. Some of these features are provided only by the advanced call center software or a specific provider and some of these features are...

Call center solutions have revolutionized in the past decade. Omnichannel call center software is the most advanced one at this moment. It is built to benefit diversified industry verticals. Now, the...

A customer has been in dominating positions for the past few years. One of the key duties of any business is to assure high customer satisfaction. Thus, the companies allocate a dedicated department...