Zenteno Peterson

Whether to generate new leads or to provide customer support to existing customers, businesses use call center solutions. Thus, the demand and popularity of this software have increased like anything...

Call center solutions are built to benefit call centers, businesses, and companies. Furthermore, it benefits customers of call centers, businesses, and companies as well. Because of the amazing...

A major focus of customer care centers is delivering a good customer experience to the customers that call to ask questions or to get certain support. The customer care center can be of different...

This is the era of luxury. With easy access to different types of loans people can buy all the luxuries of life. This is the reason more and more people buy different luxury items on loans such as...

For different activities, distinct tools are used by different companies. Call center solution and CRM software are two majorly used business tools nowadays. As all professionals can comprehend, a...

The call center industry has been growing rapidly for more than a decade. Unlike earlier, now even small businesses set up an in-house call center. All small or big businesses, regardless of industry...

VICIDial is an open source call center software. It is developed to benefit different businesses and call centers. VICIDial has all features to run inbound, outbound, and blended campaigns...

WhatsApp is one of the most used and most popular channels of communication. There might be hardly anyone who is not using WhatsApp for communication. The call centers and customer care centers have...

Call center solutions have been in use for many years. It can be used for inbound, outbound, and blended campaigns in a call center. With increasing popularity, call center solutions are also used in...

Once upon a time, call center solutions were used in call centers and contact centers only. However, all amazing features of a call center solution and increasing demand of clients have encouraged...

Call center software is indeed one of the most powerful tools for businesses. Any business can use a call center solution in their favour to leverage multiple benefits. When we talk about small...

VICIDial is a popular call center solution and Zoho is also renowned CRM system. There are many companies that use both Zoho and VICIDial. Using both of these solutions as separate solutions can be...

Everyone knows the call center is a growing industry. Thus, many business owners have started investing in the call center industry. A call center solution is one of the tools one needs to run a call...

Call center solutions have gained a lot of popularity and acceptance in the past decade. Thus, many innovations made for this software in the past decade or two. Moreover, unlike earlier when only...

Support centers use many tools to take care of the issues and concerns raised by the customers. Call center solution, PC dialer, IT help desk ticketing solution, and many other systems are used in the...