Priyanka Sharma

The right collaborative system for your entire employee is important to find.A recent survey has found that employees want to include email, telephony, video conferencing, immediate messaging and...

The World of Education is changing. With a decrease in total post-secondary enrollment over these past few years, the proportion of students enrolling in online courses has increased dramatically...

Video conferencing provides organizations endless incentives. The technology can be secure, cost-effective and scalable, whether it includes remote employees, partnerships between departments and...

Consumers do a lot of online research before buying or engaging in a new service. But how could your small business increase the chance of engaging visitors to your website before clicking out? With...

There are several things in common with any other contact center in a virtual contact center with one big difference: the contact center companies don't have to be housed in one location. Since agents...

A Click to Call connection or button is a fast way to automate the mobile experience of your website and make it easier for your customers to get in touch. Figure out how to make one in minutes. For...

Have you been wondering about updating your contact center? Do you already have a traditional approach for the on-site contact center? The rapid growth in the cloud contact center will allow you to...

Of course, On-premise suits you better. That's what we use. However, as cloud telephony shift every year at 27 percent, you have started wondering if it might be right for you too. Perhaps you are the...

What is Click-to-Call?Clicking to call refers to the ability to click and make a call online–really simple!In a variety of places, you will see click-to-call apps like click-on advertising, map lists...

Two years ago in the conference room we praised the growth of video technology. We showed how the way workers want to connect drastically changed and we highlighted the large video technology market...

Hundreds of apps are available on mobile devices. Apps deliver countless telephone use options, ranging from games and productivity instruments to social media and video apps. It is more important...

The concept of click-to-call, or click-to-talk, is a form of digital communication in which a person clicks on a button or a text to communicate with a person in real-time. These links can happen...

We all know this beautiful voice to "Press1 for Sales;" however, many managers, business owners, and CEOs do not realize the value it can bring to their companies. This simple device. In this blog, we...

There are over 2 billion mobile devices out there. Last year mobile internet usage surpasses desktop usage for the first time in history. We see this trend on our own website, with almost exactly 50...