Kathie Murphy

Enterprises nowadays are focusing more on omnichannel customer support service to improve their customer base and provide a seamless customer experience. So true!Compared to a multichannel call center...

Research and development are the most crucial thing in business nowadays. It helps businesses to stay afloat in the competitive market and build a better understanding of the particular subject or...

Employee management and employee performance management are not the same things, though the same HR manager handles them. Managing employees involves managing their attendance, leaves, and scheduling...

BPO Services is a revolutionary business outsourcing system that has managed to keep the industries and the business go strong even during the downturn in the pandemic. The entire support team worked...

Artificial intelligence is booming at a high pace in every sector including ecommerce. The revenue it has generated this year has set the expectations higher for the industry. If you talk about the...

Customers nowadays are always in a mood to demand and enjoy new trends. They are deliberately looking for brands that offer fast, accurate, and high-quality customer service. Based on recent studies...

Business process management and Robotic Process Automation partner to advance digital transformation initiatives. Although RPA has garnered much more attention lately, BPM is a crucial discipline and...

Social media might not be the first thing when planning to generate a lead for your business. However, social media impacts the sales leads and branding, ensuring more significant ROI. It equally...

Before the pandemic, help desk outsourcing was a popular and necessary solution in different sectors. An Ecommerce Call Center has taken a specific place among the industries. The reputed provider...

In every sector, customers and clients are the major concerns when it comes to businesses. The customers can lead the business to success, and every strategy and every campaign work towards building...

Communication with the clients is a completely essential element for all businesses. There are several channels through which this communication takes place. Interaction plays an important role in...

Customers may have a negative opinion of a chatbot that has not been correctly trained. However, a well-trained chatbot may deliver excellent UX and make your operation seamless and efficient. Due to...