Vaishali Gopi

Best helpdesk software that integrates with GsuiteFor business of various types and sizes, using multiple forms of technology has become necessary for sustenance well as profit making. Along with...

IT services play a vital role in every organisation in today’s world where everything is dominated by technology. In such a situation, the enhanced management and delivery of IT services, along with...

To stave off intense competition and cater to needs of customers who are more aware and choosier than ever before, business are focusing on offering enhanced customer service. While offering...

Experts firmly advise that companies, instead of spending endlessly on trivia, should spend their resources on the step of making their customer service team stronger because only a strong team that...

In today's day and age, as the purchase power of consumers is going up, so are their demands. No longer are customers satisfied with the basics. They want to be made to feel special and they will...

What is the often-overlooked aspect of business development? It is undoubtedly customer satisfaction. It is one of the most essential components of any business, and the understanding is pretty...

Hard skills are easily demonstrable such as typing skills, mathematical reasoning, or fluency in a language. Soft skills are dynamic and more difficult to quantify, such as empathy, strong work ethic...

Customer support departments tackle hundreds and thousands of queries a day. To improve customer satisfaction and business performance, customer service needs to be measured. Peter Drucker, the father...

The popularity of e-commerce sites needs no elaboration. Thousands of companies now sell online across the world and online shopping has become the default choice for millions of people, across age...

IT Asset Management Software applications have come a rage these days as companies of all shapes and sizes are adopting theses applications to manage their Digital Assets more efficiently. Since...

The art of writing lettersLetter writing is an obsolete art. You will hardly find anyone writing letters nowadays. But that personal touch of a letter, with your handwriting and the feel in words can...

Nowadays, all businesses strive to create positive impression on the customers- and this has become even more imperative owing to ever rising competition and better informed customers. The customers...

You are not very far from that time of the year when everyone around you will start taking resolution. For you, this resolution could be finding effective ways to provide your customers with...

People love to make fun of people who work in the IT Help Desk. It all started with some popular TV programs like The IT Crowd and it made them believe in strange things like all IT Help Desk...