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Vaishali Gopi

Member since: Jun 19, 2018
Published articles: 14

Best Helpdesk Software That Integrates with Gsuite

Best helpdesk software that integrates with GsuiteFor business of various types and sizes, using multiple forms of technology has become necessary for sustenance well as profit making. Along with...

Articles > Computers > Software Aug 16, 2018
What is Itil? is It the Best Itsm Tool?

IT services play a vital role in every organisation in today’s world where everything is dominated by technology. In such a situation, the enhanced management and delivery of IT services, along with...

Articles > Computers > Information Technology Aug 20, 2018
Multichannel Vs Omnichannel Helpdesk: What is the Difference?

To stave off intense competition and cater to needs of customers who are more aware and choosier than ever before, business are focusing on offering enhanced customer service. While offering...

Articles > Business & Careers > Customer Service Jun 20, 2018
10 Effective Ways to Retain Your Customer Service Team

Experts firmly advise that companies, instead of spending endlessly on trivia, should spend their resources on the step of making their customer service team stronger because only a strong team that...

Articles > Business & Careers > Customer Service Dec 21, 2018
10 Parameters to Effectively Measure Customer Service

In today's day and age, as the purchase power of consumers is going up, so are their demands. No longer are customers satisfied with the basics. They want to be made to feel special and they will...

Articles > Business & Careers > Customer Service Nov 05, 2018
4 Ways to Use Ticketing Software to Boost Customer Engagement

What is the often-overlooked aspect of business development? It is undoubtedly customer satisfaction. It is one of the most essential components of any business, and the understanding is pretty...

Articles > Business & Careers > Customer Service Jan 24, 2019
5 Must-Have Soft Skills for Customer Support Agents

Hard skills are easily demonstrable such as typing skills, mathematical reasoning, or fluency in a language. Soft skills are dynamic and more difficult to quantify, such as empathy, strong work ethic...

Articles > Business & Careers > Customer Service Nov 02, 2018
Customer Support is Not Just About Numbers

Customer support departments tackle hundreds and thousands of queries a day. To improve customer satisfaction and business performance, customer service needs to be measured. Peter Drucker, the father...

Articles > Business & Careers > Customer Service Dec 01, 2018
How Can a Helpdesk Help Ecommerce Companies?

The popularity of e-commerce sites needs no elaboration. Thousands of companies now sell online across the world and online shopping has become the default choice for millions of people, across age...

Articles > Computers > Software Oct 06, 2018
How to Benefit from It Asset Management Software

IT Asset Management Software applications have come a rage these days as companies of all shapes and sizes are adopting theses applications to manage their Digital Assets more efficiently. Since...

Articles > Computers > Information Technology Sep 04, 2018
How to Write a Killer Customer Thank You Note

The art of writing lettersLetter writing is an obsolete art. You will hardly find anyone writing letters nowadays. But that personal touch of a letter, with your handwriting and the feel in words can...

Articles > Business & Careers > Customer Service Oct 25, 2018
Top Features Every Help Desk Should Have

Nowadays, all businesses strive to create positive impression on the customers- and this has become even more imperative owing to ever rising competition and better informed customers. The customers...

Articles > Computers > Software Sep 19, 2018
Why Providing an Exceptional Customer Experience Should Be Your #1 New Year’s Resolution

You are not very far from that time of the year when everyone around you will start taking resolution. For you, this resolution could be finding effective ways to provide your customers with...

Articles > Business & Careers > Business Services Jan 13, 2019
Why the Biggest "Myths" About It Service Desk May Actually Be Right

People love to make fun of people who work in the IT Help Desk. It all started with some popular TV programs like The IT Crowd and it made them believe in strange things like all IT Help Desk...

Articles > Computers > Information Technology Jul 04, 2018
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Author Bio

Vaishali Gopi is an enthusiastic Digital Marketer who has keen interest towards customer support management and related stuff and voices about it frequently.