Aiden Carry

Almost every established business operation today needs to have a trustworthy customer care department to succeed. The importance of customer care has risen sharply due to an increase in competition...

Businesses in the United States, the United Kingdom, and Australia that need economical yet high-quality voice service solutions turn to outsourced call center solutions. Call center outsourcing...

For most CEOs and CFOs, back office work is not on their priority list. It comes as no surprise, given the current state of competition, in which, every key decision maker is busy sprucing up the...

If you’re ready to take your telecom business into the future, an OCS is the core of any telecom billing operations. But when you look for an OCS, you will discover that there are many choices out...

The modern-day telecom industry is going through transitions faster than ever before. Addressing the demands of finicky customers, fighting off the competition at every step of the way and countering...

The popularity of MVNOs is consistently on the rise. By 2018 there were more than 1,200 MVNOs all over the world, majority of which are in Europe. The number of MVNO clients is expected to double from...

When a customer receives a bill that he did not expect, it is called a bill shock. Too many bill shocks and you, as an operator, risk losing your customers. The situation is particularly grim for MVNO...

For emerging businesses, the task of forecasting sales is vital. However, a sales forecast is not simply a computed result as many believe. Although mathematics does play a part in predicting the...

Although the launch of 5G is a great initiative in the race to match wired broadband speeds, its value for a telecom operator hinges upon several factors. Faster data connection may seem like a real...

As companies change their focus and become more customer-centric, the importance of innovative telecom solutions has increased. Especially when it comes to accuracy in billing, there is no middle...

Inbound call center services are like a single point of contact created for the customers, which is why; they serve as the face of a business. When a customer calls for help, he expects someone...

Back office outsourcing is presently observed as a vital move that enables organizations to get an upper hand on the competition. It includes the outsourcing of a few or all back office obligations...

A call center offers inbound or outbound services, web empowered services and on occasion some call centers offer every one of the services. An inbound call center includes taking care of approaching...

MVNO, MVNA, and MVNE are fairly new entities in the telecom world with each having their own role in imparting telecom services. These new entities were created to address the demands of customers...

Not so long ago, voice calls and SMS were the staples of the telecom industry. Subscribers were happy as long as they could make high-fidelity voice calls and telecom operators were content with the...