Maulik Shah

Put yourself in the shoes of a customer. Have you tweeted out to the company when you experienced bad service? Have you told about the bad experience to anyone who would listen? Lastly, have you ever...

Web portals work as a gateway. Where this gateway leads, depends on the purpose you want to fulfill.Imagine an apartment building. A lot of people live there. It is a public area but each house in...

Before we start with the Salesforce customer portal, let’s explore all the types of Salesforce portals, their differences, and their use case.Types of Salesforce PortalsSalesforce offers three types...

A loyal customer base is one of the most important aspects of a successful company. And it is necessary to build a relationship with them and understand their needs.For any organization, managing...

We know the importance of portals in a business. The endless self-service options, integrations, and features simplify the business operations and keep the communication with the customers going. If...

As a school administrator, managing school operations and students’ data manually might be overwhelming for you. You may find it cumbersome to communicate with staff and parents or provide parents...

Just bookmark it, is the new just-write-it-down. But we do both. We use Post-its, handwritten to-do lists, scribbled notes, and many such things. Digital bookmarks and dozens of browser open tabs...

88% of consumers expect brands and organizations to have some sort of self-service portal. As this offers the quickest solutions to their problems most of the times. While traditional support channels...

As we all know, it can be overwhelming to fill endless forms, wait for a long time, and get no satisfactory answers to the queries as a customer. But have you ever thought that the employees who need...

For procurement businesses, maintaining the database manually is time-consuming. Data entry, follow-up with suppliers, updates, changes, and other tasks can be mundane. With increasing suppliers, any...

Vendor management is a vital but challenging part of any business. It requires collaboration and communication. In this article, I will introduce one in all solution for all your miseries about vendor...

In today's digitally advanced and changing world, every business must have a web portal to create good connectivity between all their stakeholders, like partners, customers, and suppliers. Web portals...

Are you looking for a house? Google it. People are so used to the idea of the internet that they look for everything on it, whether it's searching for a website, product, real estate agent, broker...

As businesses are going online, customer portal solutions turn into a preferred option for customers to interact with the businesses. Customers now prefer to find the answers on their own, at their...

According to one of the surveys by Harvard, 81% of customers like to solve the query by themselves before reaching out to a customer representative. This clearly states that having a customer portal...