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If you run a business that requires a lot of phone conversations with customers, you want to ensure that you hire the best agents or contract with the best call centre in Calgary. While many companies...

If you feel your company offers only mediocre customer service or even if it’s acceptable but not outstanding, you can make improvements. Take the level of customer service your company offers up a...

From assisting with a purchase to dealing with a malfunctioning product, your company’s customer service is going to interact with customers on a regular basis. Some of them will be nice and friendly...

If you struggle with finding and hiring the right call centre agents for your company, you may understand the challenges that encompass this industry. Whether you are a retail or service-oriented...

Many businesses rely on the services of a call centre to perform essential business functions. A call answering service can help businesses to succeed in connecting with customers. Others use call...

A call centre is only as good as its agents. While you can train the people to understand your processes and procedures, certain traits must be evident to ensure you are hiring only the best agents...

Even a small business can benefit from having a dedicated call center. However, many companies think they are not "big enough" or cannot afford to have a customer call center. What they fail to...

When a person starts his or her own business, often the only person employed is the owner. That person wears many hats, from CEO to manager to accountant. Another job that must be done is customer...

Customer service has often had a history of high turnover. Agents become burnt out, dealing with complaints and unhappy customers day after day. One of the ways companies today deal with this issue to...

Customers today expect fast and reliable service. Most people make phone calls to conduct their business. However, many consumers today are looking for other ways to connect with businesses. One...

Connecting with customers is an important aspect of growing any type of business. In some industries the ability to respond quickly isn’t optional, it’s absolutely essential. Find out more about the...

As the calendar counts down the days until the end of the year, businesses start thinking about what that means for the holiday season. Retail stores take advantage of holiday sales with the goal of...

It used to be the mantra of most businesses. The customer was always right. That meant that the customer service person must do whatever it takes to make things right with the customer, giving them...

Employee safety is a primary concern of any business. For those companies that have staff that work off-site or alone, safety becomes an even bigger issue. One way to protect those workers is by...

Call centres are designed to handle a large volume of phone calls and to manage customer service more efficiently. They also come with a higher cost and reduced interaction with customers. To ensure...