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Construction sites represent a major investment for builders and property owners. Protecting your worksite is an important aspect of maintaining your assets. It is important to invest in the best...

Finding ways to keep workers for oil and gas companies safe from harm involves following the best practices. A number of recommendations and guidelines have been established by both the industry and...

Many businesses and organizations hesitate at the idea of using a live telephone answering service due to the perceived cost. However, there are several reasons you may want to consider this option...

If your business hires workers for remote jobs, it is essential that you understand the dangers they face and create policies and procedures that help protect them. It is a company’s responsibility to...

Call centre technology is constantly changing and evolving. It is important to keep up with all of the latest changes in order to meet customer expectations. Automatic Call Distributor An automatic...

If you are a small business owner, you may have to wear a lot of hats. One area where you will need to hire eventually is a customer service agent or receptionist. You want your customers to talk to a...

A call center can enhance a business or it can damage the company's reputation. Owners and managers should know what makes a good call center and what characteristics to expect in one. Recognizing...

When a real estate company owns multiple properties, they often have a challenging task maintaining happy residents by responding to call in a timely manner. They may hire full-time staff to handle...

You may have a growing business or your company may already be established and you are looking to make some changes. One aspect of your business that you should consider is your customer service...

Whether you’re a new business just starting out or a company trying to improve your ratings with customers, you can never overlook the importance of customer service. If you follow these five rules...

Small property management companies may find it difficult to manage after-hours phone calls. It never fails that if maintenance issues are going to happen, they occur outside traditional business...

Improving worker safety is a core value of many businesses. Many companies pride themselves on protecting their employees. They also recognize the ways that safety improvements can positively impact...

Small or new businesses must provide exceptional customer service from the beginning to compete with established competitors. This is often a challenge when a business has few employees and limited...

You have probably heard customers complain about being routed to an international call centre where they have trouble understanding the person or communicating with them about their needs. When you...

Scheduling appointments with your clients is an important part of your business. Miscommunications centered around appointment times can destroy your reputation with your customers. It is important to...