The Advantages of Using a Telephone Answering Service

Many businesses and organizations hesitate at the idea of using a live telephone answering service due to the perceived cost. However, there are several reasons you may want to consider this option for times when you can't or won't handle calls yourself. Here are three of the top reasons to think about.

1. Improved Efficiency

If you are a small business or even a single entrepreneur, you may not feel the need to hire an answering service. However, your business could benefit as much as a large company with improved efficiency. First, the service can field calls that you do not need to take, such as information about hours, location, services, prices, or other data that a professional can provide. Second, using an answering service ensures that customers don't have to leave a message or worse yet, hang up and not leave a message at all.

1. Timely Response

With an answering service, your customers or clients won't have to wait until the next business day to get information or have their questions answered. This makes them feel more important to your business and more likely to be loyal since they wouldn't get that same treatment from the competition.

If you have working staff that needs to call in with questions or issues that have arisen during off-business hours, they can know that the problems are being handled instead of just leaving a message and hoping someone will get back to them. They know they have the support of the company even if the business is closed.

At the same time, you can relax and enjoy your time away from work without worrying about what is happening with clients or workers. You will know that any issues that may arise are being taken care of and you will be notified if any emergency needs your attention.

1. Better Scheduling Results

You may be a business that needs to hire an answering service to handle your appointment scheduling. Many repair companies need someone to schedule new clients while they are out in the field taking care of current appointments. With a service to handle these appointments, you won't be interrupted with your work or inconveniencing the current customer you are with by taking multiple phone calls. And you won't have gaps in appointments because you weren't available to schedule new customers while you were working.

If you have multiple people working with customers, you won't have to worry about double booking when one answering service makes all of the appointments. The service keeps track of which employee is available and ensures that everyone has a full schedule with no overloads unless needed.

What these three reasons add up to is the fact that an answering service provides optimal customer service for your clients or customers while allowing you to focus on other aspects of your business. Instead of worrying about the expense of an answering service, think about how much money you save by being more efficient and keeping your customers happy and satisfied.

Ashley Meszaros is the Owner/President of We An-Ser Communications in Calgary. We An-Ser Communications provides award winning call center services in Calgary, dispatching, medical answering services, man down services, lone worker support, wireless panic services and more. They service the North American market.

Ashley Meszaros is the Owner/President of We An-Ser Communications in Calgary. http://www.wean-ser.com/calgary-call-centre-services/