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Wean Ser

Member since: May 27, 2014
Published articles: 31

3 Top Skills for a Call Centre Agent

If you run a business that requires a lot of phone conversations with customers, you want to ensure that you hire the best agents or contract with the best call centre in Calgary. While many companies...

Articles > Communications > Communications Jul 01, 2015
4 Tips to Improve Customer Service

If you feel your company offers only mediocre customer service or even if it’s acceptable but not outstanding, you can make improvements. Take the level of customer service your company offers up a...

Articles > Communications > Telephone Systems Sep 06, 2016
5 Steps to Improve Relationships with Your Customers

From assisting with a purchase to dealing with a malfunctioning product, your company’s customer service is going to interact with customers on a regular basis. Some of them will be nice and friendly...

Articles > Business & Careers > Customer Service Sep 30, 2016
Challenges to Recruiting and Hiring the Right Call Centre Agents

If you struggle with finding and hiring the right call centre agents for your company, you may understand the challenges that encompass this industry. Whether you are a retail or service-oriented...

Articles > Communications > Telephone Systems Mar 03, 2016
Finding the Right Call Answering Service

Many businesses rely on the services of a call centre to perform essential business functions. A call answering service can help businesses to succeed in connecting with customers. Others use call...

Articles > Communications > Telephone Systems Mar 07, 2016
Hiring the Best Call Centre Agents

A call centre is only as good as its agents. While you can train the people to understand your processes and procedures, certain traits must be evident to ensure you are hiring only the best agents...

Articles > Communications > Telephone Systems Mar 08, 2016
How Adding a Call Center Can Help Your Business Grow

Even a small business can benefit from having a dedicated call center. However, many companies think they are not "big enough" or cannot afford to have a customer call center. What they fail to...

Articles > Communications > Telephone Systems Mar 23, 2015
How Call Center Services Can Help a Brand New Business

When a person starts his or her own business, often the only person employed is the owner. That person wears many hats, from CEO to manager to accountant. Another job that must be done is customer...

Articles > Communications > Telephone Systems Nov 14, 2014
How Games Enhance Performance for Customer Service Agents

Customer service has often had a history of high turnover. Agents become burnt out, dealing with complaints and unhappy customers day after day. One of the ways companies today deal with this issue to...

Articles > Communications > Telephone Systems Jun 15, 2016
How to Introduce Web Chat to Your Customers

Customers today expect fast and reliable service. Most people make phone calls to conduct their business. However, many consumers today are looking for other ways to connect with businesses. One...

Articles > Communications > Telephone Systems Mar 10, 2016
How to Know if You Need a Telephone Answering Service

Connecting with customers is an important aspect of growing any type of business. In some industries the ability to respond quickly isn’t optional, it’s absolutely essential. Find out more about the...

Articles > Communications > Telephone Systems Mar 14, 2016
How to Ramp Up Customer Service for the Holidays

As the calendar counts down the days until the end of the year, businesses start thinking about what that means for the holiday season. Retail stores take advantage of holiday sales with the goal of...

Articles > Business & Careers > Customer Service Oct 24, 2016
Is the Customer Always Right? Understanding the Goal of Call Centres

It used to be the mantra of most businesses. The customer was always right. That meant that the customer service person must do whatever it takes to make things right with the customer, giving them...

Articles > Business & Careers > Customer Service Nov 18, 2016
Keeping Employees Safe with Telephone Answering Services

Employee safety is a primary concern of any business. For those companies that have staff that work off-site or alone, safety becomes an even bigger issue. One way to protect those workers is by...

Articles > Communications > Telephone Systems Aug 21, 2014
Measuring Call Centre Effectiveness

Call centres are designed to handle a large volume of phone calls and to manage customer service more efficiently. They also come with a higher cost and reduced interaction with customers. To ensure...

Articles > Business & Careers > Customer Service Oct 22, 2016
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Author Bio

Ashley Meszaros is the Owner/President of We An-Ser Communications in Calgary. http://www.wean-ser.com/calgary-call-centre-services/