Live Chat Agent

Inbound marketing is all about garnering the attention of the website visitors through content creation. That’s done through quality and informative niche-specific content before they even think of...

In this competitive era, businesses do not have even a single second to waste. So, they find ways to reduce the wastage of time and increase productivity. Marketing automation is one such technology...

Live chat has made its way into almost every economical sector. Real estate sector that earlier used to be limited to printed catalogues and office visits for deal closures has evolved over all these...

Whether a customer has a positive or a negative experience with your company, depends upon the time taken by the customer service to contact a user. This experience further impacts your brand...

Phone calls and emails were extensively used to provide customer support in earlier days. Gradually these means of customer service were replaced by live chat that is far more effective. Though it...

Every business on this planet wishes to generate leads and wants the list to build up over time. What most of them fail to understand is that not every lead is a beneficial one. This results in the...

Being a modern day automotive business owner you’ve probably got a well-designed and fully optimized website. But wait a sec! Does your website offer a live chat service? NO?Well! In that case, you...

Live chat (LiveChatAgent.Com) basically connects your customers at the crucial point when they are deciding to make a purchase or not, hence it plays an important role in increasing sales. According...

There is an excellent way for the small customers to compete with big players in the market and that exceptional way is excellent customer service. Before online shopping came into existence, the...

A majority of the businesses around the globe rely on live chat services for providing an impeccable customer experience. But what about the rest? Well, they are probably clinging to the live chat...

When you own a business, you have people talking about it. Just like you may have lot of appreciation, you may also get numerous negative customer reviews. Where positive social proofs may make your...

Why SMS customer support?That’s just a tiny question with various answers!SMS customer support because:It offers a personalized support. It is affordable.Text messages have the highest open rate.SMS...

They say- Be there where your customers are! And ever since the advent of social media, platforms such as Facebook, Pinterest, Twitter, LinkedIn etc. are the best places where the customers love to...

Live chat agents have to be fast, patient, versatile, flexible, knowledgeable and what not! Above all, they need to be accurate in every response they send to the customers seeking query resolution...

The success of a business may be measured in the terms of a number of metrics. Net promoter score (NPS) is one such powerful metric that enables you to measure customer loyalty, customer satisfaction...