HP2-H27 Servicing HP Desktops, Workstations, and Notebooks

This exam should be taken by HP channel partners and employees to secure a job in the HP ExpertOne. HP ExpertOne network is a community of qualified HP channel partners, customers, and employees.

The test is based on 50 multiple choice questions, meant to be attempted in 75 minutes duration. Passing score for the test is 70%. The type of questions is objective and includes multiple choice questions with single correct answer as well as multiple correct answers.

Candidate Profile:

The audience for this exam is HP channel partners and employees. A candidate must have sufficient hands-on experience of servicing and supporting industry standard desktops, workstations, and notebooks before attempting this examination. The prerequisites are to have at least 6 months experience. Achieving the CompTIA A+ certification or an equivalent certification prior to attempting this exam is a strong recommendation.

Topics of the HP2-H27 test:

The percentage contribution of different sub-categories has been described here:

HP Service Basics 12%

It includes knowledge of ID Numbers Warranty and Service and replacing parts.

HP Product Technology 24%

The subtopics are CPUs, Memory, and System Boards, Storage, Graphics and Display, Networking, Input/Output, Security

Diagnostics and Troubleshooting 28%

The subtopics are basic and advanced troubleshooting and diagnostic tools.

Servicing HP Products 28%

One must know about Safety Precautions, common Repair Issues, notebook Repair Issues, Desktop and Workstation Repair Issues.

HP Resources and Documentation 8%

The candidate should keep knowledge about HP websites, HP services media library, ordering parts, quickspecs, hp support community and support documentation.

How to Register and Pass the HP2-HP27 test:

Recommended training to prepare for this exam can be found at The Learning Center and Grow@HP. One should keep in mind that training alone can’t get the candidate through the exam. It will require a combination of training and self-study. Try to grasp coursework and additional study references, especially book written, about this exam or online study guides. HP exams are based on the knowledge derived from training, hands-on experience, and other pre-requisites.

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