Small business PBX- cutting edge communication for business

The small business phone systems today are increasingly getting more sophisticated. Earlier conventional small business PBX phone systems were being used. These have now been replaced with IP-based small business PBX solutions. It is natural that the latter can perform many more functions than the former.

An IP PBX is capable of switching and connecting VoIP and landline calls. While the conventional phone system requires both data and voice networks, the IP PBX makes use of only an IP network, thereby saving costs in the long run. As a result of this, network management is also much easier.

Special products for small businesses

Small businesses need special features in order to support their diverse workflows. Unified Communications Manager Express from Cisco has been made especially for small businesses. This system combines IP PBX with top telephony features which cannot be matched by regular phone systems.

The Unified Communications Manager Express is reliable, easy to maintain, easy to deploy and administer. With the help of this phone system, small businesses are able to bring down their communication and network costs to a great extent. In the long run, it helps the business increase productivity. At the same time, you also get expert technical and customer support for the product.

For the small businesses which have less than 20 employees, Ooma Office is the best product in the market today. The entire system can be set up in just a few minutes and does not need any wires or phones. Features which make it suitable for small businesses include auto receptionist, voicemail converted to email and different ring groups.

Expert tips to consider while choosing an IP PBX for your small business

1. Real Total Cost of Ownership- Buyers of these phones should be fully aware about the total cost of ownership (TCO), other than the initial capital, in order to set up a network.
2. Specific vs. Bundled functionality- Technical capabilities of most PBX systems are almost the same. What differs is how features are bundled. Hosted PBX providers tend to bundle feature and charge a fixed set per-user price. On-premise PBX gives more flexibility to the buyers in terms of features and functionality, which includes customisation as well.

3. Customisation- This is usually possible with on-premise systems. If your installed phone system needs advanced customisation, an on-premise system can prove to be a great option. If you have already chosen the hosted option, try to work with the vendor the required customisations and see what they can provide best.

4. User Experience- Among hosted PBX solutions, data and voice packets usually fight for supremacy, leading to drop in call quality. Hosted vendors can offer a Session Board Controller (SBC) to enhance audio quality.

Hello I am Bill working as SR content writer with voip pbx express since last five years