All about Remote Infrastructure Management Services

Remote infrastructure management is the management of vital operation modules, such as processes, equipment, human resources, and data for optimizing the performance of the company. It assists the internal IT teams to concentrate on strategic goals by reducing the day to day IT operations management. Read onto to know more about some important services offered by remote infrastructure management.

Desktop Management

Desktop management includes services such as the installation of operating system and upgrades, support of standard office suite, the configuration of layered software and addition of printers and other peripherals.

Database Management

Database management focuses on the administration of database server and performance analysis and tuning services. The backup rules and the access control are defined as per the users for suave and trouble-free operation.

Network Administration

Network management consists of services such as management of hubs, monitoring of network performance, administration of TCP/IP address, and monitoring of network error rates and maintenance of newest configuration and topology diagrams.

Mail Management

In the mail management, services such as the creation of a new account, deletion of ids, password and space management and authorization of services on varied platforms are provided to the organization.

Anti-Virus Management

In anti-virus management, anti-virus software support and patch management are offered. There is also a deployment of the latest patch across the installation manually or via management software.

Asset Management

Asset management is the method used to track and maintain the physical inventory of the IT asset database. Desktop pcs, notebook, network equipment and some peripherals such as external scanners, modems, manuals and IT related books are some of the equipment that are considered as IT assets.

Call Management & Helpdesk

In call management, the call life cycle is managed via processes such as initiating the call, answering the call, logging the call or first level support, call dispatch, all monitoring, and tracking or call follow up and closure. The help desk is used to manage all requests that come from the client environment as per the service level agreement.

Backup & Archiving Management

The most important part of IT is backup and archiving because it is necessary for the smooth and trouble-free operation. A comprehensive backup schedule and the log are maintained during the implementation of managed service as per the customers, and the same is updated on the daily basis to keep the track of complete backup.

Final Word

These are some services that remote infrastructure management offers. Today, many companies provide remote infrastructure management and support service, so choose the best provider to get remote infrastructure management (RIM) services.

I am Vikas Singh, a blogger and writer. My level of technical expertise engulfs topics such as cloud web services, cloud computing, data center automation etc.