How to decide on perfect software Vendor for you

Normally there are plenty of opportunities to single out software vendors from many locations. And there are even a large number of overseas compliance software vendors having a small local presence. So to develop business, how do you make sure that you pick out the correct vendor?

• Local Presence: Having a local presence definitely comes in handy. It is always nice to be able to do regular site visits and making sure to know your customer is happy or not. This helps you build a better relationship with your customers, and it also provides you with the opportunity of offering more and different services.
• Support: How reliable is the support system of the company? Be sure that the support contract is properly analyzed. Will you be receiving free upgrades or not? Will those upgrades be requiring paid work for implementation? Do the support hour service of operation suits the requirement for your business or not?
• Hosted Services: If your vendor is providing you with hosted services, such as Software as a Service (SAAS), then you ought to find out about their data centers. If the software be hosted in a based data centre or would it be hosted thousands of miles away. This will definitely have a greater effect on the speed of the software. How secured would be your data (particularly if it is to be crossing international boundaries)? They might claim you that they would support you during working hours; however will it include local support in the foreign country where the data center resides?
• Personnel: While opting for a vendor, it is very much necessary for you to like the people you will be dealing business with. Having a cordial relationship with the important people will guarantee you better services. This might be difficult in such a volatile place however, by requesting for the CVs you can find out about the personnel involved. This will assure you about the skill, experience, determination and qualification of the personnel which you want for your job. You should also be very much aware about the vendor company’s code of ethics

What questions should you ask your vendors, and indeed yourself?

• How long has your business been set up for? By this you can ensure about the competence of your vendor
• What is your present client base? Are you familiar with the companies that this list includes? If you would really be familiar with any of the companies in that listed, it would be beneficial to you only as you can get unbiased and honest opinions regarding the performance of your vendor.
• Is your organization a Free Zone company? Are you capable enough to legally trade with the business? What are the implications for the company to be in a different free zone?
• Can the vendor provide you different reference sites? Indeed, can they also provide local case studies?

While finalizing a vendor, all of the above will assist you in ensuring that even you can source a professional vendor, with which you would be able to build a cordial and fruitful relationship with your vendor.

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