Salesforce Development: The Kaleidoscope of Stakeholders

Salesforce development services make third party solution companies the perfect Salesforce service provider for all business requirements

Not before long, the domain of IT in business was a black box with limited access to even company personnel. The requirement of the operational departments were projected or the problems from the implementation perspective, from the customer facing employees were projected and the IT backroom boys came out with functional solutions. These were usually innovative solutions, that the business leaders in the company had no clue, as to how the processes were being interpreted and the IT guys were not very keen to dwell into the efficacy aspects of the solutions that were created.

Gone are those days. Today, Salesforce has completely overhauled the system of solution development. Salesforce developers are no more back room boys, but are inherent part of the operational ecosystem and play a vital role in understanding the operational need and the problems faced and come out with intuitive solutions, which exactly match the requirement. In fact, the Salesforce development departments in a large company, is usually the stakeholder themselves. With the onset of the click and develop culture and the ease of development introduced by Salesforce, in general, the employees in the functional verticals are more and more getting involved in the Salesforce development process. This has not made the solutions more apt, but also the invisible line dividing the functional verticals and the IT team has slowly started evaporating in thin air.

So, if a question has to be asked, as to who are the actual stakeholders in the Salesforce development services within a company, the answer would usually be multifarious to say the least. With the migration of any enterprise to the Salesforce platform, the IT team of the company evolves to be a lean one, specialised to operate in the Salesforce development space, within operational parameters. The development process becomes extremely standardised and the requirement capture by the domain experts, either internal or external, also becomes a modular one of independent processes. This is only possible because most employees, in the core business verticals now get directly involved in the Salesforce development process.

Even smaller companies, which do not boast of a large IT team, have employees well versed in the Salesforce ecosystem, to guide and demand exacting solutions from the Salesforce developers, who may be external third party developers. So, the question of stakeholders can be best explained by including a whole gamut of users in the business environment related to a company. Such a scenario has only made the Salesforce development process extremely inclusive and made the optimisation of the resources and in many cases targeted cost reduction a reality, without the pain pangs usually associated with such a measure.

Today’s CEO has the inherent capability to integrate the customer facing teams with the solutions providers, in an intuitive and innovative way, by making each and every employee a stakeholder in the business processes and ensuring that the close coupling of all employees makes each one a strong stakeholder in the company’s progress.

Pratik Gaikwad Content writing