Successful Delivery of Tech based Taxi Dispatch Services

When your job demands that you go to the city on a daily basis, with all the traffic and congestion on the roads, it doesn’t take long for one to realize that it is better leaving their vehicles at home and hail a taxi instead. However, the constant wait for a taxi to arrive can be troublesome. But with the introduction of the new taxi dispatch software, hailing cabs will no longer be a problem.

A good free taxi dispatch software needs to provide customers complete ease of booking, tracking and paying for their taxi services. At the same time, it should help drivers and cab companies to manage their fleet of cabs in a better way so that operational costs remain low and margins are maximized. A taxi dispatch software makes it possible for users to hire a cab at the place and time of their preference and helps cab drivers to avoid the idle time and potential loss of revenue.

When technology comes into the picture, a stellar user experience is what is desired from the taxi dispatch software. This includes demonstrating fairness and transparency at all stages of the journey, right from booking the cab through the app, to rating a ride or driver by the user. Here are some ways in which cab companies and taxi drivers can empathize of transparency and better degree of user experience:

1. Enhance customer satisfaction: With the help of a taxi dispatch system, users can easily book a cab, track its arrival, share cab location with loved ones or even make virtual payments. The amount of trip convenience offered right from the time the customer thinks of taking a ride to well after he/ she is reached his/ her destination is what makes taxi dispatch software so essential in today’s times of cut- throat competition.

Cab companies can get a well- organized list of customers wanting to utilize their fleet at any given time. With a firm control on the cost and miles, they can improve the smiles on customers’ faces with better servicing quality.

2. Mobility support: Both passengers and drivers can easily track the ride and the overall experience around it. It helps the cab companies know who is occupying the cab at any given time, along with their contact details. The passengers too can access and share their GPS coordinates with the loved ones and ensure that they remain safe throughout the duration of the journey.

A good taxi dispatch software has a full range of payment solution in order to enhance the level of convenience that the user experiences from the ride. At the same time, it helps the drivers to create bills easily and track payments and expenses over a longer period like a month or a quarter with the help of interactive reports and dashboards.

3. User-friendly setup: The solution architecture provided by a good taxi dispatch system needs to factor in the user or passenger’s convenience at all times with the aid of a clean UI and business logic. So if the user is using a smartphone to manage cab bookings made by him/ her, it should do more than simple bookings. Any rescheduling or cancellation must be made easy to execute from the smartphone without many hassles. No third party software or solution needs to be accessed or called up by the user to carry out these functionalities.

With the aid of intelligent auto-dispatching as provided by a robust and scalable taxi dispatch software like Taxi Pulse, the cab company is no longer dependent on a third party system to know which cab needs to be sent at what place and at what time. This prevents unnecessary dependency delays and helps the cab to reach the passenger dot on time. This helps further strengthen the user experience the passenger will derive from your company.

Also, the software needs to have multi-language support. This will help expand the user base of the cab company to multiple geographies instead of having just a local presence.

4. Benefits of Cloud: A strategically designed taxi management solution like Taxi Pulse uses the strengths of cloud to empower both the user and the cab companies. With a cloud-based service, cab companies can reduce dependencies on in-house servers and IT assets. With this hassle out of the way, they can focus on what matters most – i.e. providing the customers with a great cab ride experience.

Our take as a technology partner to fledgling startups venturing into the taxi hiring business is that:

• You should first nail down your business model
• You need to get familiar with who you want your customers to be.
• You need to enter the market without unnecessary delays
• You need to work with mentors and take full advantage of the golden advice and guidance that they have to offer,

Keeping these points in mind, your startup will begin to move in the right direction.

Ritesh Patil is the co-founder of Mobisoft Infotech that helps startups and enterprises in mobile technology. He loves technology, especially mobile technology. He’s an avid blogger and writes on the mobile application.