3 Things You Must Consider While Choosing Field Mobility

All businesses responsible for delivering any kind of service face a big challenge in terms of field service management. Opting for the right technology can help in tackling this challenge and increasing business revenue.

All around the world, businesses are feeling the pressure to make complete use of the technological advances that will make their operations efficient. However, it is important to weigh the risk vs. reward while choosing mobile technology as most of the software or apps required by enterprises or SMBs are extremely expensive. While finance, government, and medical industries have embraced mobile technology for their advantage, the field service industry is not behind. Speed and time are critical on the field and having the best field management software solution can ensure the success of your organization on the field.

Would you be able to work better if you are constantly in touch with your colleagues on the field? Will your workload get simplified if you can communicate in real-time with your technicians? If you can see the available personnel on a virtual map, assign tasks and clients to your staff directly through your mobile, wouldn’t you save a lot of time, money and energy? A number of specialized software are now making these scenarios easily possible. However, it is important to choose the right service in order to make a wise investment. The following 3 features must be a part of your software solution:

1. Unparalleled Security – As field service technicians have to deal with personal information about their clients, it is important to pick a solution with a strong security encryption. Having the balance between securing all the company’s confidential data and enabling staff members to use mobile technology successfully while maintaining privacy is an important factor to consider. If the mobile solution can segregate the employee’s personal data from the client’s information, it will work brilliantly in your favor.
2. Unmatched Functionality – Investing in a high-end mobile technology won’t yield any rewards if your employees are unable to use it. Apart from the simplicity of use and navigation, the features of a mobile solution are extremely important. Your team should be able to access all the data required to fulfill a particular task at hand, capture data at the site and upload information to the company’s servers. The Cloud has transformed the way we share data and it is important to choose a software that maximizes the benefits of the Cloud.
3. Unbeatable Accessibility – Field service technicians are always on the field and sometimes, they are in places with limited connectivity. The software must be able to function even in an offline mode and should instantly synchronize data once connectivity is back. Also, look for a solution that works across all devices so that staff can access information from anywhere, anytime.

New mobile technology trends are completely transforming the way field service companies perform their operations. Though mobile technology is relatively new in this industry, using mobile apps in the field can effectively help businesses get their work done faster and better. The generation of modern mobile phones is making it easier to make a digital move for many companies. Plus, the best field management software will allow you to integrate the features easily into your everyday operations, making it a smooth and simple transition. Remember to ensure the above 3 features are present in the software you select to get maximum benefits from your investment.

If you want to Get Field Service Management Software, the author of this article recommends FieldEZ.

Field personnel can effectively communicate and update their head office or service managers while they’re on the move.