Customer Service And Mobile Apps

Providing customer service does not imply that your representatives have to be chained to their computer screens. Today the times belong to entrepreneurs and start ups. With start-ups in service industry, providing excellent customer service is a vital stepping stone to success. But if one follows the traditional customer service patterns, then the start-up may require a lot many customer service executives, but the business bandwidth may only warrant a limited hiring. These days a number of mobile solutions are available, which offer customer support on the go. Let us look at some of the interesting features of mobile solutions for customer support and also examples of such mobile apps, which can contribute towards enhancing the customer service support capabilities.

1. There are mobile apps, which are built around ticket-based customer support and also have community features and knowledge. Zendesk is one such mobile app, which facilitates the users to access support ticket views, comment and ticket fields, provides a real time list of ticket activity, has the option of pre-defined activities. Companies are opting for such customised mobile apps which can help them with providing good customer service to their clients.

1. Then there are mobile apps, like FAQ, which offer the service of email composition. This app is fed with the most answers to the most asked questions and has feature to hold a range of phrases, which can be opening and closing phrases that may match with the query of the client or more.

1. Similar to Zendesk, there is another app called the OTRS, which is exclusive to iphone and provides the client with n ease of facilitating access to all the tickets, anywhere, anytime.

1. Mobile apps are also available which can rate the satisfaction levels through a customer service community application. These apps provide support and collect feedback from the clients.eg. Satisfaction remote.

1. Apps also offer feedback modules, which are easy to use, provide help desk and knowledge base management tools – all features in one platform. Some of these apps, offer a real time customer support suite that can manage customer tickets by creating responses to client requests and queries. These apps provide full ticket management with provision of notes, time tracking support and also support for filters and search options.

1. Mobile apps also facilitate chats with the clients for improved client service.

1. Mobile apps offer full fledged, customer relationship platform for small entrepreneurs businesses. These allow for the business to have a view of all their customers on one platform which keeps them engaged through social media support channels. These apps also provide features like, tracking, responding, and re-assigning cases even on the go.

1. For working professionals, among a host of app, there are apps like Ideascale, which provides the customers with platforms to share their best ideas, vote for an idea and discuss feedback. Also there are other mobile apps like Blazeloop, which ensure real time customer feedback to frontline staff to be used for immediate action and resolution. With the use of real time metrics, this customer engagement solution can be used for improvement of business practices.

Thus, we can see that there are a host of customer support mobile apps available in the market, but for a business to grow, it is best that they use customised programs, as these will help the owners to include only those features which they need. With customised customer service mobile apps, companies can leverage their customer support and build a brand image.

Datum Corp is a Malaysian team of IT professionals who are passionate to make computers work in the best interest of people. For more info visit us at https://www.datumcorp.com/ or call us on +603 9281 9319