The Advantages Of Power Dialer Systems

A power dialer is basically a system which dials the number of a customer automatically when an on-call executive is available. There are many advantages of using a power dialer and power dialer software in a call center enterprise. This article attempts to enlist the most important ones:

• Firstly, in a modern phone dialer more number of contacts can be dialed efficiently. The efficiency in some of them is more than 1 call per minute.
• Because there is no manual dialing the executive can concentrate on closing his sales and it also saves him from finger fatigue. Although, it doesn’t seem like much but finger dialing can be frustrating and there is also much greater chance of dialing the wrong number. However, once the number is saved in the power dialer system no such problem will occur.
• Another great benefit of this kind of device is the ability to leave a voicemail with a simple click. Anything when done again and again causes mental fatigue which is also true when it comes to saying the same messages over and over again. Voicemail feature really saves you a lot of time and relieves a lot of stress.
• Cloud network has really caught on the market and the new phone dialers are also cloud based. You don’t need a desktop or a laptop to use it. You can make use of your smart phone and can use it from anywhere on the globe as there are no network glitches.
• Moreover, sharing of data is much easier with the help of cloud based dialers. Sending e-mails is an added

advantage of the power dialer. This feature lets you categorize and re-categorize the problems of customers by taking notes. Once the notes are taken it generates e-mails based on the same notes. Let us try with an example. Suppose a customer has to order a commodity, then the details of the commodity will be sent to the customer by e-mail when the computer sorts it, based on the previous request. Sorting is also done by an algorithmic procedure. Sorting considers many things such as tags which show their preferences. Secondly, call frequency and also how recently the call has been made are taken into consideration. The call frequency should be based on which customer is most likely to be converted and which is not. The better the sorting the better the potential customers are reached.

• Furthermore, distribution of leads is another important facility. This is not just a random distribution where calls are transferred to any sales executives that are free at that time. This feature can be customized to a high degree. This feature helps redirect calls to the right reps. Also leads are distributed in such a way that they will most likely convert.
• Lead distribution is also based on previous customer records. Sometimes, it is good to have a certain member handle a certain customer and the call should be redirected to him.

To know more about the working and advantages of power dialer systems, visit Phoneburner.com

About The Author

Andy Jones is an expert when it comes to modern communication systems and loves to write interesting articles and blogs, advising people on the right technology to use for their outreach efforts. He recommends PhoneBurner.com as the name you should trust if you are looking for power dialer software or similar applications.

Catherine Wales is a professional marketing and sales agent. She strongly recommends use of automatic dialers to boost efficiency and save time. She recommends www.phoneburner.com as the right place to go to for such a software.