HP Printer Support - Printer Not Found During Network Driver Setup (Windows)

The HP full feature driver on the code disc or downloaded from the HP website uses a target-hunting installer to line up your printer for a Wi-Fi or wired network association. If the installer doesn't notice the printer when choosing the association sort, one in all the subsequent errors would possibly display: (HP Printer Support, Add Printer, Canon Printer Support)

• Printer not found
• Unable to search out the printer
• No devices found
• Your printer couldn't be found on your wireless network

Use the steps in this document to troubleshoot problems which will cause network printer setup issues. (HP Printer Support, Add Printer, Canon Printer Support)

Step 1: Restart the computer, printer, and router

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Restart the computer, printer, and router to resolve any error states present during the printer setup.

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NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Disconnect the facility twine from the router.
2. Turn off the printer.
3. Close all running programs on your pc, as well as the power unit code installation window, then close up the pc.
4. Reconnect the facility twine to the router, then sit up for the web activity light-weight to show a standard connected standing.
5. Turn on the printer.
6. Turn on the pc.
7. Try putting in the power unit driver and code once more.

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Step 2: Check the network and printer connection status

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Make sure your network is functioning properly which the printer is prepared for the network setup.

1. Confirm that the printer is ready for the network setup.

• Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon is either on and steady or blinking.
• Wired network connection: Check that the cable is connected to the printer Ethernet port and to an available port on the router. The green link light should be steady, and the orange activity light should blink when the cable is connected.

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1. Make sure your printer is not connected to a guest or host network, such as those networks found in schools, hotels, or home networks that allow guest logins. For more information see Can't Print on a Guest or Host Network.
2. If you have a dual-band router, make sure it is set to the 2.4 GHz band. If your router is set to the 5 GHz band, the printer cannot connect to the network.
3. On the computer, mouse over the network icon in the notification area to view the network name and status of the connection. (HP Printer Support, Add Printer, Canon Printer Support)

NOTE: If you are using a Virtual Private Network (VPN), disconnect from it when installing the printer.

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• If the network shown isn't yours (for instance, if you connected to a neighbor's or guest network), you need to reconnect to your own network to finish the printer setup.
• If the network signal strength is weak, move the pc and printer nearer to the router, position the devices removed from giant metal objects like bookcases, and move removed from devices that emit radio signals like microwaves and conductor phones.
• If the network standing isn't connected, make sure that your network is functioning properly, then check the standing once more. ensure a check displays next to the network name.
• If associate plane icon displays, click the icon, slide the plane mode slider to Off, then connect to your wireless network.

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5. Try installing the HP driver and software again.

Step 3: Manually connect the printer to your network (wireless connections only) (HP Printer Support, Add Printer, Canon Printer Support)

Try connecting the printer to your network manually so that the HP installer can find the printer. Use the Wireless Setup Wizard if you have a touch or text-based control panel, or try Wi-Fi Protected Setup (WPS). After connecting, try installing the HP driver and software again.

Steps for printers with touch or text-based control panels

Most printers with a touch or text navigation control panel have a Wireless Setup Wizard tool available through the Setup, Network, or Wireless menu. Use the guided tool to enter or select your network name and enter the password to connect the printer to your network.

If the network name (SSID) or password is hidden, manually type each on the printer to connect. Network names and passwords are case-sensitive.

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What if I don't know what my network name or password is?

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor are downloaded using your Internet browser's download capabilities.

• Click Start on the Welcome screen. (HP Printer Support, Add Printer, Canon Printer Support)
• Select your printer, and then click Next.

The Finding and Fixing Problems screen displays.

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• In the HP Print and Scan Doctor window, click Network.

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• In the drop-down menu, click Show Advanced Info.

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• Review the information that displays to find the IP address, Mac address, signal strength, connection, network, and security types, and other network information about the printer.

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• Click Show Wireless Info to view your SSID name and the network key.

1. Gather the following items:

• Network name (SSID)
• Network security password (WEP key or WPA passphrase)
• A computer that is connected to your wireless network

1. Disconnect any USB or Ethernet cables from the printer.
2. On the printer control panel, select the Setup, Network, or Wireless menu.
3. Select Wireless Setup Wizard, then follow the on-screen instructions to connect the printer to your network. (HP Printer Support, Add Printer, Canon Printer Support)

• If the printer connected to the network, try installing the HP driver and software again.
• If the printer did not connect to the network, continue to the next step.

Steps for printers with basic control panels

If your printer has a basic control panel (no touchscreen or text navigation), or the Wireless Setup Wizard method did not work, try using Wi-Fi Protected Setup (WPS) to connect the printer.

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NOTE: Both your printer and wireless router must support the WPS push button or PIN connection types. Consult your printer and wireless router manuals to confirm if they support it.

• On the printer control panel, press and hold the Wireless button for two or more seconds, and then release the button when the wireless light starts blinking.
• Within two minutes, press the WPS button on your wireless router.
• Wait up to two minutes while the printer automatically establishes a network connection with the wireless network. (HP Printer Support, Add Printer, Canon Printer Support)

• If the printer connected to the network, try installing the HP driver and software again.

• If the printer did not connect to the network, continue to the next step.

Step 4: Run the HP Print and Scan Doctor

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor are downloaded using your Internet browser's download capabilities.

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• After HP Print and Scan Doctor opens, click Start on the Welcome screen.
• If your printer is not listed, make sure the printer is turned on and connected, click My product is not listed, and then click Retry.
• Select your printer, and then click Next.

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• If a connection problem is detected, click the method being used to connect the printer, follow the instructions on the screen, and then click Retry.

The tool provides helpful information to set up your networked printer, including network login information and current network information for the computer.

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Step 5: Temporarily disable firewall software on the computer

Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Use the Print and Scan Doctor to identify and temporarily disable firewall software on your computer.

• Return to the Print and Scan Doctor window, and then click Network.

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• In the drop-down menu, click Troubleshooting Firewalls.

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• Click the name of any firewall software on your system that has an Enabled status, and then click Disable.

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• Try installing the HP driver and software again.
• If the installation completed, consult the firewall software support to change settings such as security level, trusted zones, and open ports to allow communication with HP software and websites. After changing the settings, re-enable the firewall in the Print and Scan Doctor.
• If the installation failed, the firewall software is not causing the issue. Re-enable the firewall in the Print and Scan Doctor, then continue to the next step.

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Step 6: Uninstall the HP driver and software

Some HP software components might have installed incorrectly, even if the driver and printer setup did not complete.

• If your printer connects to the computer with a USB cable, disconnect the cable from the printer.
• Search Windows for programs and features, then click Programs and Features in the list of results.
• In the list of installed programs, click your HP printer name, then click Uninstall or Yes.
• Follow the on-screen instructions to complete the software removal.
• Restart the computer. (HP Printer Support, Add Printer, Canon Printer Support)

Step 7: Reinstall the HP software

After uninstalling the software, go to HP Customer Support to download the most current version of the full feature software for your printer. This ensures your printer has complete functionality.

NOTE: As an alternative, you can use the software disc if it supports the operating system installed on your computer.

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• Turn on the printer.
• If your printer is connected to the computer with a USB cable, disconnect the cable from the printer.
• Go to HP Customer Support - Software and Driver Downloads.
• If prompted, select a method to identify your printer model, and then follow the on-screen instructions to go to the download page.
• Click Download next to the full feature driver (recommended), or click Basic Drivers for other driver options.

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