Predictive Dialer Software | Conatct Center Solutions | Vert-Age Dialer

A predictive dialer is an outbound type of dialer system which automatically dials from a list of phone numbers.like, other types of auto dialer, like the robot-dialer, the one working on the machines, pre-loaded software; Predictive Dialer Software call numbers automatically and help the agents filter away for any crowding and clustering like busy signals, voicemail, without answers or disconnected numbers.

The principle setting apart the predictive diallers from other automatic dialler is the ability of predictive diallers to utilize the call metrics to predict the moment when human agents will be available to make the next call. Another differentiating feature of the predictive ones are they dial multiple numbers at a given time, the goal is just to call the right number of leads at the given right time to maximize the utilization of available agents.

They have been around so many years, they are not at all a new affair, they sort of got their start on the bank industry and were only then used for the debt collection purposes, they were not included in other activities, but as time went on, they saw quite an improvement in the use of diallers, soon they began as hardware solution parts, then they went to be preferred to be used on cloud. hosted diallers are favored by many companies due to the reason of their minimizing capital expenses and reduce it costs. They also integrate CRM like Salesforce to give visibility to call metrics.

Now coming to how they work, as the name implies, they predict the line, idle time to when the agents will be free to take the next call and they dial numbers on the agent’s behalf/ the diallers have their own set of algorithms to calculate the free time of the agents, they calculate the exact time to when the agent will be free and they having to dial the number on the behalf of the agent wait for the agent to take it, when on best condition, they provide stream of system calls with no break or delay within, this saves the people a lot of time, the manual dialling take many seconds, and when time is money, there is no way given to waste time on other things, and with the delay only a few calls get answered, but Predictive Dialer Software come to the rescue and calculate the exact time of everything making it smooth for one call to other.

Now coming to the effectiveness of the diallers, they improve the agent productivity to some hundred times, by reducing the time between the calls, but it does not leave without any drawbacks, as they dial multiple numbers, they might not give any insight on the dialing process. They sometimes dial numbers without pre-established content also.

Author is an eminent and experienced Content Writer in Dialer Software. He has written several articles on Auto Dialer Software and Predictive Dialer Software.