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VICIDial vTiger Integration to Double the Supremacy and Benefits

Author: David Johnson
by David Johnson
Posted: Aug 17, 2018

vTiger is a very renowned CRM solution and VICIDial is a very popular contact center solution. One of the major reasons of its popularity is their open source nature. These systems are free to use. Thus, both of these solutions are used by many call centers, customer care centers and BPOs all across the world. There are many BPOs and call centers that are using both of these systems for different purpose such as, VICIDial, call center software is used to run calling campaigns and vTiger, CRM solution is used for managing the leads aka customer or prospect information. Generally, the agents switch from one solution to another to access required features. This actually reduces their efficiency and productivity. The solution is to get vTiger VICIDial integration. There are some companies that integrate both of these solutions in a way that it can be used as a single solution. It means the features of the VICIDial contact center solution can be accessed within the vTiger CRM solution and vice verse. This Call centre CRM integration offers many benefits. The top 3 benefits are explained below.

1. Make operations seamless

The VICIDial vTiger integration will make operations seamless by putting all required features on the table. Moreover, the operations performed in the one system will be reflected in another system as well. Thus, agents will always get the most recent data.

2. Increase supremacy of functionality

After VICIDial vTiger integration, the agents can view the complete lead information stored in the vTiger within the VICIDial solution. Not only view, they can also edit the information or make a new entry which will be reflected in the vTiger CRM system. On the other hand, the agents can have a VICIDial dialer within the vTiger CRM solution with all required call controls such as, call hold and retrieve, call transfer, disposition, etc. Some companies also add click2call functionality within the vTiger CRM system. All these features will increase the overall functionality of the systems and its supremacy as a complete solution to run various operations.

3. Increase business

This type of Call center CRM integration will empower a business with many benefits such as,

  • Improved work efficiency
  • Increased productivity
  • Better call handling
  • Increased customer satisfaction
  • Reduced errors
  • And more

All these will help in increasing business of the BPOs and call centers.

A well defined strategy can also help in increasing returns over investment of the BPOs and call centers. The VICIDial vTiger integration aka call center CRM integration is available at affordable rates. The service provider, aka company will integrate both of these systems without making any changes in the stored information. The company will keep the existing data and information secured during and after the integration. This onetime integration process will provide many benefits. Thus, it is worth an investment to gain abundant benefits.

Conclusion

The open source call center software and CRM system can become more powerful with the vTiger VICIDial integration. It is cost effective and useful as it makes operations fast, accurate and streamlined. There are many call centers and BPOs that are leveraging the benefits of this type of call center CRM integration to empower the operations and increase benefits and you can be the next.

About the Author

Mehul is working on a promotional campaign of Crm Call Center integration service offered by a leading software company.

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Author: David Johnson

David Johnson

United States

Member since: Jan 23, 2018
Published articles: 41

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