David Johnson

CRM solution and call center software are two different solutions that are two fundamental systems that has to be in place in any business that provides customer care or support services or have a...

Contact center business is at its peak in India. To run successful contact center business, you need skilled agents and an advanced contact center solution. There are thousands of fine contact center...

Contact center solution is a very useful tool for any business. It can be used to generate new leads and nurture existing leads to assure the growth of the business. All different industry verticals...

An ultimate goal of any business is to increase its revenues. To do this the businesses need expert staff and advanced tools. The combination of these two assures to increase revenues as well as ROI...

Whether you use a contact center solution that supports all different modes of communication or you use a call center software that supports only voice calls, in any case, this solution is the best...

Communication is an indispensable part of all businesses, but there are some industries in which communication is at forefront position. The hospitality industry is one of as such industries where...

These days, in order to understand your customers, you need much more than just resolving a one-time problem or listening to their feedback. If you want to stay ahead of your competitors, you will...

vTiger is a very renowned CRM solution and VICIDial is a very popular contact center solution. One of the major reasons of its popularity is their open source nature. These systems are free to use...

Customer care centers can gain a plethora of benefits such as improved agent productivity, increased customer satisfaction, improved ROI and much more by buying call center software. The customer care...

Each business needs a strong business development strategy for assured success. Also, the business development team must be expert in two most important business development tasks listed below: Lead...

Tourism business has the best market as the demand of domestic and international tours are increasing these days. However, the demand has also increased the competition in this industry. Thus, the...

VICIDial is an open source call center solution and it is one of the most widely used call center solutions. The call centers can double their ROI by adding 3 major functionalities with the VICIDial...

The businesses usually make use of different solutions to support their business operations to achieve their visions. The conferencing solution is one of the most useful communication tools used by...

Summary Call center CRM integration is a process in which the call center solution and CRM system are integrated with each other in a way that both systems can be streamlined to provide many benefits...

Innovations help in introducing automation, which further helps in saving on resources and capital. One of the really interesting and beneficial innovations is call center CRM integration. If your...