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David Johnson

Member since: Jan 23, 2018
Published articles: 44

Top 3 Benefits of Call Center Solution with Collection Module

Call center software is usually used in multiple companies to run various inbound and outbound campaigns. If we look at the general scenarios, then the collection module is used in the companies that...

Articles > Computers > Information Technology Sep 26, 2019
Top 3 Benefits of Web Phone in Call Center Solution

The call center solution is used in many industries and as everyone knows the call center and BPO industries run over the call center software. The call center solution is provisioned with a wide...

Articles > Computers > Information Technology May 15, 2019
Top 3 Must Have Omnichannel Solutions for a Call Center

The call center industry is at its peak. There are many companies that outsource its customer care, client support and lead generation tasks to call centers. To make more business by capturing these...

Articles > Technology & Science > VoIP Mar 30, 2018
Top 3 Pros of Call Center Software with Collection Module

Call center software solution is used to run various campaigns in different companies and call centers. Each company or call center, which uses a call center solution may have different requirements...

Articles > Communications > VOIP Nov 23, 2019
Top 3 Unified Communication Solutions Developed with Asterisk Development

The Asterisk is a pioneer in the VoIP industry. There are many businesses which commenced, grown and sustained on this technology. The Asterisk development has been in existence since 1999 and it will...

Articles > Computers > Information Technology Nov 28, 2018
Top 5 Open Source Solution Benefits Businesses and Enterprises

Open source solutions are boon for businesses and enterprises that either don’t have enough money to invest in tools or are skeptical about the usability of a particular solution or tool. The open...

Articles > Computers > Software Apr 19, 2018
Top 5 Tips to Run an Outbound Call Center Successfully

Generally, outbound call center runs campaigns to increase lead generation and conversion aka sales. This is the reason the outbound call centers focus on hiring the agents that have experience and a...

Articles > Communications > VOIP Oct 12, 2019
Top Ways to Satisfy Customers with First Contact Resolution

First Contact Resolution (FCR) is resolving the issue or need of the customer in the first call or chat session itself. It is a key aspect of any company providing the call center solution. It is a...

Articles > Computers > Information Technology Oct 06, 2019
Vicidial Add-Ons Make It a Futuristic Solution

VICIDial is a leading call center solution. It is available as an open source system. This system has been helping startup call centers to overcome initial challenges by providing a complete call...

Articles > Communications > VOIP Aug 09, 2019
Vicidial Solution and Must Have Modules

The call center businesses highly rely on the call center software. There are many call center solutions available in the market, but only some of them actually live up to the expectations of the call...

Articles > Computers > Information Technology Jul 16, 2019
Which Are Must Have Solutions for Ecommerce Businesses?

eCommerce industry is growing because of the ease of shopping and flexible offers. The eCommerce portals and mCommerce apps are explored by millions of users daily to buy one or another thing. On the...

Articles > Computers > Information Technology Aug 18, 2019
Which Crms Can Get Integrated with Vicidial?

The call center industry is very big and there are many types of solutions used to keep the operations ongoing in the call centers. The call center software is one of the most important solutions in...

Articles > Communications > VOIP May 06, 2019
Which Operation Automations Are Achieved with Call Center Crm Integration?

CRM stands for Customer Relationship Management. It allows its users to store information about the customer as well as the complete customer journey can be stored within this system. The CRM system...

Articles > Communications > Communications Sep 14, 2019
`top 3 Tips to Perform Call Center Crm Integration

There are many companies that use a call center solution and CRM software in parallel to handle customers in a personalized manner. And why not integrate these solutions? There are many benefits of...

Articles > Computers > Information Technology Oct 10, 2019
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Author Bio

Mehul is working on a promotional campaign of Crm Call Center integration service offered by a leading software company.