David Johnson

Call center software is usually used in multiple companies to run various inbound and outbound campaigns. If we look at the general scenarios, then the collection module is used in the companies that...

The call center solution is used in many industries and as everyone knows the call center and BPO industries run over the call center software. The call center solution is provisioned with a wide...

The call center industry is at its peak. There are many companies that outsource its customer care, client support and lead generation tasks to call centers. To make more business by capturing these...

Call center software solution is used to run various campaigns in different companies and call centers. Each company or call center, which uses a call center solution may have different requirements...

The Asterisk is a pioneer in the VoIP industry. There are many businesses which commenced, grown and sustained on this technology. The Asterisk development has been in existence since 1999 and it will...

Open source solutions are boon for businesses and enterprises that either don’t have enough money to invest in tools or are skeptical about the usability of a particular solution or tool. The open...

Generally, outbound call center runs campaigns to increase lead generation and conversion aka sales. This is the reason the outbound call centers focus on hiring the agents that have experience and a...

First Contact Resolution (FCR) is resolving the issue or need of the customer in the first call or chat session itself. It is a key aspect of any company providing the call center solution. It is a...

VICIDial is a leading call center solution. It is available as an open source system. This system has been helping startup call centers to overcome initial challenges by providing a complete call...

The call center businesses highly rely on the call center software. There are many call center solutions available in the market, but only some of them actually live up to the expectations of the call...

eCommerce industry is growing because of the ease of shopping and flexible offers. The eCommerce portals and mCommerce apps are explored by millions of users daily to buy one or another thing. On the...

The call center industry is very big and there are many types of solutions used to keep the operations ongoing in the call centers. The call center software is one of the most important solutions in...

CRM stands for Customer Relationship Management. It allows its users to store information about the customer as well as the complete customer journey can be stored within this system. The CRM system...

There are many companies that use a call center solution and CRM software in parallel to handle customers in a personalized manner. And why not integrate these solutions? There are many benefits of...