David Johnson
Member since: Jan 23, 2018
Published articles: 44
You may have heard of call center dialer widget which appears in the CRM solution. It is very useful when companies call multiple people to generate sales or to convince customers. There are many...
The call center is a growing industry all across the world. It is making its mark by generating exponential growth. To keep this industry running, call centers need skilled staff and powerful...
Call center software is not a new word. Almost everyone knows that it is a software solution which can be used to execute campaigns in the call center, BPO, KPO, and similar industries. However, this...
The call center industry is very big. All across the world, there are thousands of call centers, customer care centers, BPOs and KPOs that provide bread and butter to thousands of employees and...
Contact center solutions come with a wide range of features that can be used to run different calling campaigns. It can run inbound, outbound and blended call campaigns. Furthermore, the contact...
Often a time it is witnessed that the small businesses ignore the fact of gracefully handling customer calls. Here by gracefully, I mean to say that the approach professional call center executives...
In India and almost every country, people can buy items on monthly EMIs. Also, banks and other companies provide different types of loans and mortgage services. In all these cases, the loan repayment...
Each and every business constantly focuses on the fact of increasing the business as well as ROI. They need tools and people to work in the direction which bring them more revenues and cut cost so the...
Contact center solution is call center software with all different communication channels like, voice call, email, SMS, fax, chat, etc. Thus, contact center solution is very powerful tool for a call...
The call center solutions work really well for customer care and lead generation campaigns if any company. Earlier the small businesses either outsource these two departments to the call center...
Are you the manager of a call center? Then improving the productivity of your call center agents may seem like a difficult task. However, that doesn’t always have to be the case. You can actually make...
Call center solution is one of the most widely used products developed with the best VoIP development practices. There are many companies that use call center software to run their calling campaigns...
Customer care center is a must have department in the companies these days to make sure the customers are heard and given the required attention for their queries. In some companies where the company...
Call center solution industry is one of the fastest growing industries. There are so many advancements happening in the call center industry. The call center software offers different types of...
In today’s world, customer satisfaction is a priority for every business and company. The traditional call centers are now emerging as a digital one, where social medial channels have incorporated in...
Mehul is working on a promotional campaign of Crm Call Center integration service offered by a leading software company.