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How to Troubleshoot AOL Desktop Gold Stopped Working Problem

Author: Neena Jordan
by Neena Jordan
Posted: Sep 04, 2018

AOL Desktop Gold, as the name suggests is a Desktop Software tool that is integrated with all services offered by AOL like email, browser, chat and other. In simpler terms, it can be said that this software is an all in one tool to access many things at one location. There are two versions of this software – one is free and the other one is for premium users. But the latest AOL Desktop Gold can be used by the premium customers only. This is exceptionally good software but has some problems too that can be fixed by basic solutions.

One of the generally encountered problems is of AOL Desktop not responding. Usually, this happens when there is any system file corrupted or AOL Service are not able to load properly. What should you do when you confront this glitch? And the answer is, try the steps elaborated in this blog. Before that have a look at the causes behind the trouble –

Why AOL Desktop Gold is Stopped Working or Not Responding –

1. Improper hardware configuration2. Outdated software3. Compatibility issues 4. Network issue5. Security conflicts6. Firewall problems7. Other software causing hindrance

How to Fix the hassle on your end –

Option 1: If you have installed a new AOL Desktop software then you must make sure there are no hardware troubles involved with it and it must meet all the requirements.

Option 2: Check the minimum system requirements to install AOL Desktop Gold on your device, if those are fine then there will be no problem. You must keep in mind that this software is compatible with Windows and recently on Mac too.

Option 3: Quit the software by opening the run box. Type taskmgr.exe and then press ok. Go to the process and find for AOL software, select it and then click on stop. Reboot the device once.

Option 4: Go to the official website of AOL Desktop Gold and compare the version you are using with the latest released. If yours is outdated then update according to the instructions.

Option 5: There can also be the network issue if the DNS server is not responding your software won’t work. Change the server in the primary and secondary menu.

Option 6: An antivirus or firewall can be blocking the software from responding. Disable the antivirus and firewall for a while and then launch the software. If you are successful then delete them.

Option 7: Check if you have recently installed any software and made any changes to the system. Redo them and then check if the software works fine like before.

Conclusion – if you find that all the troubleshooting options have failed and there is no effect then the best you can do is to install AOL Desktop Gold once again after uninstalling it from the device. This will surely work as any other problems associated with it will be removed instantly.

About the Author

I have been a technology writer for the last 5 years for brands like antivirus, routers, email etc.Visit my website: Get Contact Help

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Author: Neena Jordan

Neena Jordan

Member since: Aug 27, 2018
Published articles: 3

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