Software for live support social media customer service

Social media could be used for providing client service and use of social platforms for client service could improve efficiency of support staff. The agents would be able to provide quick help for general problems.

Customer service over phone is like live chatting. An agent receives a call from a client and listens to his complaint. He assures the client of quick help by raising his ticket and requests him to pursue the complaint through ticket number. It could be changed to bring speed and transparency to customer care service.

Live support social media customer service is the need of the day. It involves giving clients quick access to support service. The clients are allowed to use their social networks to register their complaints with their service providers. They are provided more room to contact agents and get draw information regarding common problems.

What is the role of an agent? He is entrusted with the task to manage customer relations. His job is to make a bridge between clients and his office. And he does his job through phone calls. He registers complaints, track complaints and updates the customers about the status of their complaints.

An agent spends many work hours in solving a single issue as he has to contact subject matter experts for inputs and explain everything to clients. He communicates verbally and sometimes there becomes communication gap making the clients doubt on the reliability of the service providers.

How live support social media customer service would help? It would connect clients and agents and allow them to interact in a friendly environment. The agents would create profiles of customers and also handle the profiles to provide quick client service. Let’s understand this with the help of an example.

A client makes a complaint again and again. The issue is fixed every time it is raised. And everything gets mentioned in his profile. If he faces similar problem, the agent dealing with the client can find the same problem being registered by the client from his profile. The problem is brought into the notice of the experts and it is fixed forever.

Live support social media customer service is an online service. An application can start this service. And organizations interested in starting this service could download this software free from the web.

Live support social media customer service software is free but most are paid. Free software has limited features hence it could provide little help. On the contrary, paid software would make your support staff fully equipped with online tools required for creating client profiles, tracking clients’ complaints and providing online help.

Akila Ady provides online multi-channel customer support. Live multi-channel customer support service software would certainly improve your customer care and your credibility as a reliable service provider. Multi-channel software is bought and downloaded, the user can make her online customer service live.

Akila Ady has experienced software service provider.