Call Center Services Types

Inbound Call Center ServicesCustomer Service Outsourcing

Conveying a magnificent client experience begins with extraordinary client care delegates, and QAS Group has them. Our specialists are genuine Brand Ambassadors, going about as a straightforward expansion of your image.

On the off chance that you require inbound call focus administrations, for example, request taking/request handling, help work area, talk support, email administrations or web based life checking, QAS Group has the operator ability and the board understanding to convey the redistributing arrangement you need. We’ll expand your normal deals request, help brand reliability, articulate your item and brand messages all while bringing down your business costs – similarly as we’ve accomplished for our customers for over 30 years.

Propelled Agent Model:

With QAS Group’s "Propelled Agent Model," you get inbound client assistance pros with the experience, instruction and polished methodology that surpass contact focus industry standards.

QAS Group isolates itself from the challenge by enlisting increasingly experienced, progressively develop, and progressively taught call focus operators. These elements assistant in the capacity of our agents to accomplish higher first call goals rates, just as a general progressively wonderful client experience.

Our supervisory group has been set up for more than 10 years with zero turnover. This congruity has helped in our unbelievable development in the course of the most recent decade. QAS Group has probably the best ability in our supervisory positions also. Making a profession way for our workers is only one motivation behind why we can keep our ability longer, keep up coherence in programs all the more relentlessly, and downplay preparing costs.

Gain More from our Virgin Pulse Case Study

Look at how QAS Group’s client care arrangements have helped Virgin Pulse. A well being and health organization offering creative innovation to improve generally speaking way of life propensities for the representatives of its customers.

Help Desk

QAS Group agents provide your customers with Level 1 support in a friendly and professional manner. Level 1 help desk support provides customers a live support agent that can offer assistance troubleshooting, resetting passwords, card and system activation, as well as call patching and call routing.

Our agents respond to each call by opening a trouble ticket and properly escalating calls to the appropriate staff member or department per your specific instructions. Agents can work from detailed scripts or use their extensive customer service techniques inline with more flexible scripting.

Issue Tracking Systems:

Our agents can log each contact into your own ticketing system or ours. Our excellent team of IT experts can create a customized ticketing system specific to your needs as well if you’re not using an existing system or if you’ve been looking to change systems.

Key Benefits Include:

• • 100% Domestic call center locations
  • 100% Premise-based agents
  • Flexible issue ticketing systems
  • Custom program development
  • Customized reporting options
  • PCI-Compliant

Detailed Reporting:

In addition to one of our advanced ticketing systems logging each and every contact with your customers, our advanced call center technology offers detailed call reporting as well. Using Five9 Connect provides our clients with real-time data access on call volumes, abandonment rates, average talk times, agent efficiency rates, service levels and more. Utilizing these tools allows us to maximize efficiency, adjust programs in real-time, allocate future staffing resources and realize optimized value.

Outsource Order Management Services

Order Processing Services:

OnBrand24 call centers are open 24 hours a day, 7 days a week, 365 days a year. We can manage 100% of your order taking service needs or just provide overflow / after-hours support coverage. Our Brand Ambassador specialists are trained to become an extension of your company by undergoing brand and product specific training, customized by you or one of our dedicated training managers. OnBrand24 works in collaboration with our partners for order processing call center training 24/7/365, so they never miss a sale.

24/7 Inbound Call Center for Order Taking

Order-Taking-Services

Flexible Order Management Systems

With our order taking services, you have the ability to customize your inbound call center program according to what works best for you. Our agents can enter orders directly into an existing e-commerce website. Your orders arrive in real-time; no files to export, no hassle. Ready to be fulfilled. We can also have orders processed through our existing Mail Order Management software or your own existing system via remote access. Our IT department works side by side with our partners to ensure that order taking is as smooth as it takes place in their own call center.

No existing order entry system in place? That’s okay too, our team of IT experts can customize a solution that best fits your needs using our own scripting development tools.

Key Benefits Include:

• 100% Domestic call center locations
• 100% Premise-based agents
• Exclusive toll-free numbers
• Custom program development
• All calls recorded
• Custom detailed reporting
• Order taking service

Mubarik is a graduate of Bachelor of Science Computer Science, a writer, and marketing consultant. he continues to study on Artificial intelligence and its resulting benefits to achieving almost there.