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Multiple ways of providing customer service

Author: Akila Ady
by Akila Ady
Posted: Aug 17, 2014

Customer support can be provided through multiple channels including phone calls and social media. Advantage of multi-channel support is it helps care executives to manage complaints in a hassle free manner.

Telephone is the most trusted medium of providing customer support. Consumers can make calls to the care executives and register their complaints. But there is a drawback of this service and that is it remains one-way communication. The customers make calls and wait for the response from the care executives.

Today companies need help desk multi-channel customer support that is opening different means of communications for users. In addition to phone calls, the users can be supported through online registration of complaints and social media. And the users could be allowed to access the support system through different means including Smartphone’s and tabs.

Multiple-channel support system

Advantage of this system is it provides easy access to care executives. A user can register his/her complaint online and get feedback in the same way. But it is the companies that have to take first step in making their customer support multi-channel.

An online help desk can provide a platform to customers to raise their concerns through various means. The users can get dedicated accounts for their registering complaints. A user can access his/her account instead of making phone call and lodge his/her complaint. The care executives would note the complaint and prepare suitable reply for the complainant.

The online help desk can be connected to social platforms to provide more room to the users. The software can easily connect to social media so that the users can get access to customer support from their social profiles.

Advantage of multi-channel support

Biggest advantage of multi-channel support is it provides total freedom to the users. A user doesn’t need to stick to his phone to register complaint. The user can access the online platform from his mobile and post his complaint on his account.

The help desk multi-channel customer support could provide real help in pacifying users. The users would keep patience as they would be able to get quick support in a hassle free manner. Setting of the only platform would certainly make customer support a great service for the users.

How to set the platform?

It is software that can be bought and downloaded from the web. There are apps that are available for free or companies can get fully customized software for their needs. A dedicated app would prove to be more useful and successful in comparison to a free application. Free app could save some money but it would come with limited functionality.

Akila Ady is telling advantages of using software. She also provides help desk multi-channel customer support and advantage of customer care support is it helps care executives to manage complaints in a hassle free manner.

About the Author

Akila Ady has experienced software service provider.

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Author: Akila Ady

Akila Ady

Member since: May 01, 2014
Published articles: 18

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