BH0-012: The Foundation ITIL (2012 Onwards)

The Foundation ITIL (2012 onwards) exam consists of forty questions that are multiple choices format and are extracted from the course outline, the passing score for this exam is sixty five percent below which the candidate will be considered fail. To make things simple for the enrolled candidate, we have summarized the course descriptive.

BH0-012: The Foundation ITIL (2012 Onwards) exam consists of the following topics along with their objectives which are Service management as a practice in which the candidates has to describe and demonstrate the following topics which are the concept of best practices in the public domain, explain why ITIL is successful, the concept of a service, the concept of internal and external customers, explain the concept of internal and external services, the concept of service management, the concept of IT service management, the concept of stakeholders in service management, processes and functions, model and the characteristics of processes.

The ITIL service lifecycle consist of the structure of the ITIL service lifecycle, Account for the purpose, objectives and scope of service strategy, explain what value service strategy provides to the business, Account for the purpose, objectives and scope of service design explain what value service design provides to the business, Account for the purpose, objectives and scope of service transition, what value service transition provides to the business, objectives and scope of service operation, value service operation provides to the business, the main purpose, objectives and scope of continual service Improvement, value continual service improvement provides to the business.

BH0-012: The Foundation ITIL (2012 Onwards) exam next main topic is Generic concepts and definitions that consists of Utility and warranty, Assets, resources and capabilities, Service portfolio, Service catalogue two-view and three-view types, Governance, Business case, Risk management, Service provider, Supplier, Service level agreement, Operational level agreement, Underpinning contract, Service design package, Availability, Service knowledge management system, Configuration item, Configuration management system, Definitive media library (DML), Change types (standard, emergency and normal), Event Alert, Incident, Impact, urgency and priority, Service request Problem Workaround Known error database, The role of communication in service operation, Release policy, Types of service, Change proposal, CSI register, Outcomes, Patterns of business activity, Customers and users and The Deming Cycle.

BH0-012: The Foundation ITIL (2012 Onwards) exam next topic is Key principles and models where the candidates learn regarding the Service strategy which include value creation through services, Service design, the importance of people, processes, products and partners for service management, Understand the five major aspects of service design, Service solutions for new or changed services, Technology architectures and management architectures, The processes required, Measurement methods and metrics, Continual service improvement, the continual service improvement approach, the role of measurement for continual service improvement and explain the Relationship between critical success factors (CSF) and key performance indicators, Baselines, Types of metrics such as technology metrics, process metrics, service metrics.

BH0-012: The Foundation ITIL (2012 Onwards) exam provides a certification to the certified candidate hence it should be prepared very carefully because it involves tricky questions.

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