Patient Experience Surveys: How They Help Improve Medical Practice

Healthcare organizations have become increasingly focused on improving patients’ experience over the past decade or so. One of the critical methods of how companies measure patient experiences; unfortunately, the manual techniques largely employed thus far are now proving to not only be tedious to use but also somewhat lacking in the degree of effectiveness. Thankfully, healthcare companies have had plenty of tools to assist them in their endeavors, owing to the rapid evolution of technology. But in this particular context, there’s only one solution we need to focus on Real-time patient experience surveys.

As healthcare companies become keenly aware of the pressing need for gauging patient experiences, they felt the need for survey tools that were primed to help aid their efforts for achieving better patient experiences and quickly at that. After all, these metrics and, eventually, high patient satisfaction scores, have come to play an integral role in their ability to succeed. So, as teams charged with this responsibility look to provide steady experiences, they have turned to point-of-care patient experience surveying tools, owing to their ability to deliver almost real-time data about patient experience consistently. Suffice it to say that these real-time patient survey tools can help in several other ways, some of which have been listed below.

1. Capture data: You see, healthcare companies are continually striving to gain a better real-time understanding of patients’ experiences across the ecosystem instead of passive data about it. For receiving these insights weeks after it has happened prevents the company from being able to address concerns. But with real-time survey tools, one can gather data on critical metrics and data points across different points of care, and that too nearly in real-time. 2. Improve care experience: When companies gain critical data and information about patients’ experiences in real-time or near real-time, they gain the ability to tend to these concerns almost immediately, thus improving that particular patients’ experience. The goal is to not enhance passively, of course; the goal is to appropriately tend to the requirements of every patient they serve, instead of just the ones they will tend to in the future. 3. Aggregate feedback from all sources: A good strategy when it comes to evaluating patients’ care experiences is not to limit oneself to a single source of feedback. And real-time healthcare survey tools can healthcare companies do just that — aggregate patient input from multiple sources. It, in turn, allows companies to establish a comprehensive and all-inclusive strategy that seeks to deliver better patient experiences in every possible aspect. So, say, a patient experiences an issue with insurance verification at the time of being admitted — if this information is passed on to concerned teams immediately, it is possible to turn around the experience by the time the patient is ready to leave the facility.

While conventional survey tools have served the industry well thus far, it is clear to see that companies looking to achieve high satisfaction scores would be better served by the new array of healthcare survey tools.

Olivia Johnson is a technical writer, love to share stuffs related to technology & development.