How Chatbot is helpful for the feedback department industry

"I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better."-Elon Musk

Knowing your audience helps you deliver them more value. The customer satisfaction chatbot allows customers to rate your services and leave their feedback, every time they finish a chat with a human agent. It asks what they like and what needs to be improved.

Two things need to be noted when we talk about the importance of feedback. First, as a good organization, collecting customer feedback doesn't have to be a slow and painful process.

Secondly, good feedback is a mix between the good, the bad, and the ugly, so don’t afraid to get them. To go from good to great, you have to know the area where your efforts are required and need to step into betterment.

It is important to collect feedback in a variety of ways, channels, and methods. By doing so, your customer will know that you have their needs in mind.

You will have a comprehensive overview of what they are saying about you and your products and the insights will provide you with ideas on how to improve.

Here is why Bot fits in this picture!

The bot is like the constant listener to your customer, they are always available plus using this clever technology, businesses can collect invaluable customer insights.

Chatbot makes it to easy-to-access customer feedback service that shows you what your customers are thinking — in real time.

The process of feedback runs smoothly because of its advanced features like sentiment analysis.

Sentiment analysis allows you to respond and find out what the customer is actually saying, for example, if a client claims a product doesn't work, the feedback chatbot can process this feedback to ask what isn't working, and then respond with a suggestion or solution.

Having a team manually go through every piece of feedback and sorting it into categories using spreadsheets will take much longer and may miss out on important messages or responses.

Being responsive is the key to receiving good feedback, taking it one step further by making it possible to collect the data in real-time presents a huge advantage over competitors.

From improving products and services to driving sales and making real qualitative-driven decisions, there are many reasons that customer feedback is good for your business and should not be missed in anyways

Botgo by Globtier is an advanced AI tool for enhancing customer conversations. Businesses can use it to improve customer experience, generate more sales, and queries, or answer FAQs, and build a deep relationship with customers.