Epson Printer Not Connecting to the Internet? Here’s What to Do

If your Epson printer suddenly stops connecting to the internet, you're not alone. Many users face this frustrating issue, especially when trying to print wirelessly, use cloud services, or scan to email. Whether you're setting up your printer for the first time or it was previously working fine, internet connectivity problems can bring everything to a halt. Fortunately, this guide will walk you through step-by-step solutions to get your Epson printer back online and connected.

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Understanding the Problem

When an Epson printer can’t connect to the internet, it usually falls into one of the following categories:

• The printer is unable to detect or connect to a Wi-Fi network

• It is connected to Wi-Fi but cannot access the internet

• The printer is not communicating with your computer or device wirelessly

• The Wi-Fi signal is weak or unstable

To fix these issues, you need to identify whether the problem is with the printer, the network, or your device.

Step 1: Restart Everything

Start by restarting your Epson printer, your wireless router, and your computer or mobile device. This simple step often clears out minor bugs and resets the network.

• Turn off your printer and unplug it from the power source

• Restart your Wi-Fi router and wait for the connection to stabilize

• Turn your printer back on and check if it reconnects to Wi-Fi

A fresh reboot often helps re-establish a stable internet connection.

Step 2: Check the Wi-Fi Network

Make sure the Wi-Fi network you’re connecting to is active and working on other devices. Try browsing the web on your phone or computer to confirm internet access.

Also, verify that:

• The Wi-Fi signal is strong near the printer

• You're using the correct Wi-Fi network name (SSID)

• You’ve entered the correct Wi-Fi password

• The router is not blocking new devices

If your printer is far from the router, try moving it closer for a stronger signal.

Step 3: Reconnect the Printer to Wi-Fi

If your Epson printer isn’t connected to Wi-Fi or is connected but not communicating, it’s best to reconnect it from scratch.

Use the printer’s control panel to navigate to the Wi-Fi Setup or Network Settings menu:

• Select Wi-Fi Setup Wizard

• Choose your network name from the list

• Enter your Wi-Fi password carefully

Once the printer confirms the connection, try printing a network status report from the settings to verify that it's online.

Step 4: Verify Printer Settings

Incorrect network settings can prevent your printer from accessing the internet. Check the following:

• IP Address: The printer should have a valid IP address assigned by your router. If the IP address starts with zeros or is blank, it’s not properly connected.

• DNS Settings: These should generally be set to automatic. Manual DNS entries can cause connectivity issues unless configured correctly.

• Proxy Settings: Disable proxy settings unless required by your network configuration.

You can review these details in the network settings section on the printer's control panel.

Step 5: Disable Firewall or Security Software (Temporarily)

Sometimes, firewalls or antivirus programs on your computer or router may block your printer from accessing the internet.

To test this:

• Temporarily disable the firewall or security software on your computer

• Check if your printer connects to the internet or communicates properly

• If it works, configure the software to allow the printer through the firewall

Be sure to re-enable your security software after testing.

Step 6: Update Firmware and Drivers

Outdated firmware or drivers can cause communication issues between the printer and the network.

• Make sure your printer has the latest firmware installed.

• Update printer drivers on your computer if you’re using one to manage print jobs.

• Some printers can check for firmware updates directly from the settings menu.

If updates are available, install them and then restart your printer.

Step 7: Reset Network Settings

If none of the above works, try performing a network reset on your Epson printer. This will erase saved Wi-Fi configurations and allow you to start fresh.

To reset network settings:

• Go to Setup or Maintenance from the printer’s menu

• Select Restore Network Settings or Reset Wi-Fi Settings

• Follow the prompts to reset and then reconnect to your Wi-Fi network

This can resolve hidden misconfigurations that are preventing your printer from connecting.

Step 8: Try a Wired Connection (Optional)

If your printer supports it, consider using an Ethernet cable to connect it directly to the router. This bypasses any wireless issues and can help determine if the problem lies with the Wi-Fi network or the printer’s wireless module.

After connecting via Ethernet, check the network report to ensure internet access is restored.

Step 9: Check Router Settings

In some cases, your router might be set up in a way that blocks the printer:

• Make sure MAC address filtering is turned off

• Ensure the router supports the printer's Wi-Fi frequency (some older printers only work with 2.4GHz)

• Disable AP Isolation or Guest Mode, which can block devices from talking to each other

Log into your router’s admin panel to check and adjust these settings.

Final Thoughts

Getting your Epson printer connected to the internet again is often just a matter of restarting devices, re-entering Wi-Fi credentials, or resetting the network settings. Pay close attention to the details you enter, especially the Wi-Fi password and network name.

If you've tried all these steps and your printer still won’t connect, the issue may be hardware-related, in which case reaching out to Epson customer support or visiting an authorized service center is recommended. With a little patience and the right steps, your Epson printer should be back online and ready to print in no time.

Adam Smith is a professional content writer.