Yuval Moed

With just a click of a button, customers are today able to gather information, compare features between different products and make decisions regarding their purchase.Not surprisingly, tools that...

For insurance companies, there has been a sea change in how business gets done today. Customers are increasingly shifting to online channels for a range of activities starting from buying a policy...

The introduction of new digital tools of communication has revolutionized the way we talk to each other.People today don’t just rely on phone calls or emails to communicate when remotely located, but...

Making the digital platform core of the business is no longer a choice for companies. Customer expectations have evolved with the digitization revolution and businesses need to keep up to remain...

With the introduction of core banking or internet banking, nowadays customers of the banks get the facility of sit-at-home banking experience. But as the studies have indicated, almost 50% of the...

Today’s online marketers and retailers are eager to deliver "customer engagement" But you need to meet your customers at their preferred levels of engagement. Enhancing chat with multimedia apps can...

Banking has experienced sweeping changes with the introduction of technological innovations. Never before have customers had the luxury to choose how they want to handle their banking...

For e-commerce websites, the conversion rate is one of the most-closely tracked metrics since a healthy rate indicates that customers are finding value in the websites’ offerings, and builds the...

Co-browsing can be simply defined as two or more people accessing the same web page at the same time. This technology comforts parties allowing for discussion of the same content and screens for...

Since the time video chat was introduced, the technology improved significantly. Today, video chat is popular for day-to-day interactions in business environments as companies look to reduce traveling...

The mantra ‘Customer is king’ maybe a cliché but it is the principle found at the heart of every successful organization. Understanding the needs of a customer intuitively and fulfilling them is vital...

In this era of online markets, people feel more and more comfortable buying products and services online, however, doing the same for the banking turns out to be a problem. Online banking remains a...