During the recent past, the industry has become segment based.This has resulted in the emergence of several new types of professional and skilled service providers who support the industry from the...
An experienced call center support services' agent knows that sales at the end of the day do not come from a customer's logical evaluation of a product's features, benefits, and advantages. They know...
The demand for call centers in India is rising, one of the reasons being that the call center solutions present in India can provide labor at cheap rates which in turn makes call center rates, very...
Running a profitable Outbound Sales Call centre require many tools, training, scripts and above all a customer-centric approach. The agents or tele callers should be trained in many ways that they can...
Every business organization, whether big or small, depends upon its Back Office Support Services. Such services are the back- bone of the organization. They play their role in the growth and success...
Outsourcing of routine or peripheral business functions is in vogue. It implies contracting with the third party service provider, with respect to operations and responsibilities of business...
The present economy is growing by leaps and bounds with the lifestyle becoming very extravagant and people working hard to have a comfortable living. The transition is more towards the private sector...
For the past few years technology has been the driving force of our economy. Efficiency is the key that drives the success of a business. Isn’t it? There are many strategies and service providers in...
Successful businesses always adapt methods which help them solve different problems. These methods help them to efficiently manage their business operations. BPO is one of the effective methods used...
Business is all about establishing and maintaining a close liaison with your customers. Every entrepreneur, no matter how big or small enterprise he must be, must try and find newer ways and means by...
Call center outsourcing companies offer services to the client and their customers. Average wait time is a common term used in call centre industry to signify the time lapsed between call connecting...
Just like anyone can expect, the main concern in the healthcare sector is to provide an excellent patient care above all. The major focus of the healthcare organizations throughout the globe is to...
Consumer research for identifying the satisfaction indices at anywhere always points out the underlying importance for meeting customer core values for high customer satisfaction. Many companies do...
If you own a business you would surely want to reach the peak, won’t you? Admit it or not every business dream of gaining the top position in the market. But it is impossible without the business can...
Businesses are all for its leads. More the number of quality leads, more successful will that business be. Thus, it is quite common that business owners would look forward to increase their customer...