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Your front desk staff is the first line of contact for the outside world, including both your existing clientele as well as prospective new clients. The individuals you have manning this area of your...

Without the right resources, it can be easy for a receptionist to become overwhelmed, which can impact the customer experience. A front desk receptionist training manual can serve as a guideline and...

When it comes to the topic of medical receptionist skills, most business owners concentrate on the value they offer in terms of keeping the front desk functioning. What many fail to realize, however...

You already know that your medical receptionist is a critical component of client satisfaction. What if there was a way to make his or her job easier, thereby further improving the client experience...

You want your front desk agents to treat your customers with a personal touch, which is why it can seem counterintuitive to use a script. After all, scripts have earned the reputation of being, well...

Think business call recording is something only contact centers and enterprise-level organizations have a need for? Think again. In fact, recording calls is something every business can benefit from...

Patient retention is one of the most important metrics for practice owners, as it’s far more cost-effective to keep existing clients happy than it is to acquire new ones. When the topic of retention...

Communication is the term used to describe how we transmit information, thoughts, knowledge, and ideas from one person to another. In business, communication is of the utmost importance, regardless of...

Google the search term "veterinary practice tips" and you’re sure to find a plethora of resources (ours included) that feature things you can and should do to make your practice more sustainable. What...