The adoption of VoIP is slowly proliferating in popularity thanks to the level of flexibility that it brings for thousands of business owners and regular users alike. In the telecom market, several...

VICIDial is an open source call center solution and it is one of the most widely used call center solutions. The call centers can double their ROI by adding 3 major functionalities with the VICIDial...

A year before, more than 70% of the companies informed that their sole aim was to satisfy their customers. So, it is quite a fact that - to meet this objective, one must enhance their customer support...

Kabir, a newly appointed Assistant Marketing Manager at an after-sales Automotive start-up, recently rolled out an extensive SMS marketing campaign, with an aim to engage more with the current...

Want to communicate with your customers quickly and efficiently? Then the best possible way to do is through SMS marketing. It is not only quick and less time consuming but also extremely cost...

SMS Marketing is changing the way customers view businesses and vice versa. In this new age of Cloud Connectivity, IoT, and AI-learning revolution, SMS Marketing is being creatively used to grow...

If you search for the query VoIP service providers in Google, you’ll see tons of ads and articles offering services in the same field. With so many choices, it is very tough to decide which VoIP phone...

An auto dialer utilizes arrangements of telephone numbers to naturally dial, leave messages, or demand data from prospects or clients. Contingent upon the necessities of your organization it can have...

Customers are in dominating position for any business. The simple reason is they have so many alternatives. Thus, you have to be on toe to make sure you provide them the best experience at each stage...

If you search for the query VoIP service providers in Google, you’ll see tons of ads and articles offering services in the same field. With so many choices, it is very tough to decide which VoIP phone...

If you are into some kind of business and need to make regular voice communication, you might have already heard of VoIP telephony. VoIP or Voice over IP is the new age business phone system that...

The call center industry is very big. All across the world, there are thousands of call centers, customer care centers, BPOs and KPOs that provide bread and butter to thousands of employees and...

Call center VoIP solutions have attained a great significance for success in any business. That's why we are discussing about the merits of these solutions. You will find many automation centers that...

Apart from reliability, security is another element that is demanded from small or large business owners when they want to upgrade their communication platform. Since cloud hosted phone system...

Tourism business has the best market as the demand of domestic and international tours are increasing these days. However, the demand has also increased the competition in this industry. Thus, the...