Crucial Factors You Should Consider While Selecting A Hosted PBX System
Posted: Jun 23, 2017
High bandwidth should be the topmost factors while considering a hosted PBX service provider. For reaping the benefits, latency and router delay should be overcomed substantially. The solution should support your requirements and help you connect even when the user is not within the office premises.
Hosted PBX systems offer many benefits to users. However, a business owner should be careful in selecting the provider after he or she is sure about why they need to set up the system. The individual should not make a wrong decision among the available service providers. So, to help you narrow down the search, here are some factors you should consider while selecting the PBX system.
A solution that supports business needs
Before opting for a reliable service provider, you should jot down needs like number of employees, the location of various offices, broadband specifications, number of lines required, frequency of conference calls, etc.. These would help you select a provider who can equip you with the necessary tools and the capacity. Round the clock technical support is another area that should be born in mind. You should also check if the call can be diverted to departments situated at different locations.
Bandwidth for running the service smoothly
When systems are connected within a Wide Area Network (WAN), you should make sure if the bandwidth can run the PBX service properly. Voice traffic along with data requirement would help you determine the bandwidth for the hosted solution. Once you have figured out the codec, packet size and packets per second capability then it’s easier to estimate bandwidth. Usually, you figure out the projected amount by multiplying the number of users with 90 kbps (bandwidth used during the entire hosted PBX VoIP call).
Allows ownership for different numbers
Ownership of toll free and local numbers should be checked with the hosted PBX service. Confirm if you can get the numbers assigned under your name. This saves time and the effort of contacting the old provider if you plan to switch to a new provider at some point of time. Besides, make sure that the provider has the necessary equipment for maintenance. If third-party applications are used, then users should be certain about the professional relationship between the provider and the developer.
Flexibility for business needs
While you select a provider according to your needs, you should seek for a solution that offers 24 x 7 technical support and provides training to every employee. Finally, the users should be able to utilize the features and functions proficiently. Apart from support, ensure if individuals are able to connect with the network even when they working from another location. This aspect is important when you go about selecting the service provider. It relates to flexibility which is required most of the times.
Latency and Router Delay
Choose a provider that offers the best data network. This would help combat latency which varies depending on the distance and the location. While latency ranges from 25 to 40 milliseconds for a local call, you can expect 60-90 milliseconds for calls within the continent. Router delay is the next aspect you should be confident about. Slow transmission shouldn’t be a communication barrier. You can overcome the issue by settling on a provider that offers sufficient bandwidth for hosted PBX.
This article is written by Lee Wood. He has got into writing professionally and uploads regular informative articles. You can refer to the articles and the information put down by him and clears your doubts on best VoIP provider.