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Solutions To Troubleshoot HP Printer’s Cartridges Issues

Author: HP Support
by HP Support
Posted: Oct 28, 2017

After installing cartridge to your HP printer, the printer does not print, and one of the following messages appears on the printer control panel "Cartridge(s) Missing" or "Incompatible Cartridge". This error message might occur with the correct HP cartridges under various circumstances. The error message mainly appears in HP Officejet 4630 and HP Deskjet Ink Advantage 4640 e-All-in-One Printer Series. There are multiple reasons behind the occurrence of such problems like there could incorrect or unarranged electrical contact with the printer, the printer is not properly seated, there could be third party cartridges used for the printer and much more. To deal with such problems and unfortunate situations, we offer HP Printer Support for the customer to help them immediately.

As a regular user of HP printer, you can also try to resolve cartridge issues on your own with the various solutions mentioned below or can give a call on HP Printer Phone Number for best guidance.

  • Solutions 1-

Check that the Cartridges are Compatible:

Here you need to make sure that the installed cartridges are compatible with your printer or are they unmodified HP cartridges. Here you can visit HP SureSupply to verify ink or toner cartridge compatibility-

  • Firstly go to HP SureSupply
  • Select your country/region if it is essential
  • After this, you need to follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer
  • If you find that the cartridge is not compatible, then follow the steps mentioned below
  1. First, identify the cartridge to replace
  2. Then load the paper
  3. At last, replace the damaged or incompatible cartridge
  • Solution 2-

Remove, inspect, and then reseat the cartridges:

Here you need to check that the cartridge is seated correctly-

  • To turn the printer on firstly you have to press the Power button to turn the printer or if it is not already on
  • Then on the left and right sides of the printer, locate the slots
  • Here you need to slide your fingers into the two slots, and then slightly elevate it to open the cartridge access door. After this, the carriage moves to the cartridge access area and wait until the carriage is idle and silent
  • Lift the lid on the cartridge slot to release the cartridge and then lightly push the lid back until it stops
  • Here pull up on the cartridge to easily remove it from the slot
  • Remove the protective tape that still might seat on the nozzles
  • Hold the cartridge at a slight upward angle with the cartridge contacts facing the rear of the printer, slide the cartridge into the empty slot, and then close the located lid on the cartridge slot to protect the cartridge
  • At last, you have to close the cartridge access door

In order to have more guidance and support for HP printer cartridge issues dial our toll-free HP Printer Customer Care Phone Number

  • 1-877-213-5868) offered by our support service. Here you will experience best guidance and support from the skilled and certified technicians who are capable enough to handle all sort of issues related to HP printer. Here you will come in contact with our service that is the right platform for you to get help and comprehensive support on your desk according to your requirements. We offer complete online support to which you can reach through online chat and invoice email as well.

View Source: https://goo.gl/qTRwTj

About the Author

By contacting HP customer support number you would get instant technical support by the expertise and professionals who have keen knowledge of all technical stuff related to HP devices.

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Author: HP Support

HP Support

Member since: May 05, 2017
Published articles: 19

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