Sukhad Yatra App and Toll-Free Number (1033) Empowers the Highway Commuters

Union Minister for Road Transport & Highways Shri Nitin Gadkari launched the Sukhad Yatra App and Toll-free Emergency number for Highway commuters. The GPS-powered Sukhad Yatra app – designed and developed by ComVision (India) Pvt. Ltd. – will provide location-specific information on domestic and national highways of India, which includes location of Toll plazas nearest to the user’s location and their tariffs, the cost of travelling between two plazas or stations in nearby area, travel discounts, and public facilities among others.

Ministry Of Road and Transport has also launched a new toll-free number, 1033 along with the Sukhad Yatra mobile app. The toll-free number will enable users to report an emergency condition, or highway-related feedback, across the highway. The public-friendly app developed by NHAI is a great step that drives the safety of the highway commuters.

Sukhad Yatra App

The GPS-powered Sukhad Yatra app – designed and developed by ComVision (India) Pvt. Ltd. – will provide location-specific information on domestic and national highways of India, which includes location of Toll plazas nearest to the user’s location and their tariffs, the cost of travelling between two plazas or stations in vicinity, travel discounts, and public facilities among others.

The main features of this app include provision for users to provide road quality-related information as well as report accidents or potholes on the highways.

Other facilities of this app include:

• Complain about FASTag facility/lane
• Complain about toll plaza management
• Safety hazard during road construction along highways across the country
• Online recharge of FASTag cards
• Real-time data on toll plazas

Toll-free Number (1033)

National Highways Authority of India (NHAI) recognises the importance of ensuring safe travel on National Highways. NHAI had assigned the work for the establishment of the Helpline using the 4-digit toll-free number "1033" to Indian Highways Management Company Limited (IHMCL). IHMCL decided to establish six call centres in different geographical zones - East, West, North-East, South, Delhi, and Chandigarh.

A pilot project has been launched by the Ministry of Road Transport and Highways for "Cashless Treatment of Road Accident Victims" on the following three highway stretches:

• Gurgaon-Jaipur section of NH 8
• Mumbai-Vadodara of NH 8
• Ranchi-Rargaon-Mahulia of NH 33

The introduction of the toll-free service enables users to report emergencies such as accidents and provide highway related feedback. The toll-free service (1033) is also integrated with multi-lingual support and user location tracking to facilitate users with accurate and responsive complaint resolution.

As the highways are often characterised as the high volume of roads with a maximum number of fatalities and injuries so to diminish response time in case of an emergency, NHAI has introduced this 24X7 helpline number. Commuters can inform the authority about the inconvenience caused by the bad road condition, fallen tree, dharna and even if they stuck for flat tyre they can call the toll free helpline. For providing emergency services like ambulance, info about police patrol, control room and services related to removing the wrecked vehicles, NHAI needs just a call from the highway user’s end.

#SukhadYatra #FASTagTollPlaza

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