Call Recording Systems

With the ISDN switch off looming closer each day, businesses face the struggle of keeping their business communications up to date.

Call Recording:

Even with the recent digital growth, businesses still prefer the personal touch. The telephone is still considered the most efficient business channel for resolving issues. A recorded call will have a wealth of information contained in each & every call. Call recording allows your business to centralise all calls in a logged centralised call bank. In the event that you need to explore a situation on whom & when. Business telephone systems are critical for business, you should always consider having Call recording on your telephone systems.

What Is Hosted Call Recording

B4BC provides a cloud-based call recording solution. The benefits of a cloud-based call recording solution, means, there is no need for on site equipment, it is all managed in an easy to secure portal. This allows businesses to easily access the call data bank. It also allows businesses to function much more cost effectively, whilst recording inbound & outbound calls to the office.

Call Recording FSA Compliance`

A recent change in FSA requirements means many companies are now obliged to record all client related telephone calls. Thankfully, B4BC call recorder is a highly cost effective solution which can record inbound and outbound calls. It is simple to set the rules and permissions required to enable different organisational levels of access to view and playback calls. Recorded calls are easy to locate, either from the daily call log or using a quick search facility that filters calls by, number, extension, date, etc, Call playback controls are similar in format to many popular MP3 players and are operated from the PC desktop. Cloud telephone systems & VoIP telephone systems tend to include Call recording.

Why Use Call Recording Systems For Business?

Keep track of the call quality of your staff & the professionalism of the call

Call recording allows you to analyse calls which will help to train staff

Dispute & resolve situations where there is an "I didn’t say that" case

Help keep your staff secure & protect them from verbal abuse

Retrieve call information & quotes quickly without issue

Improve sales optimisation

Improve your customer service levels & experience

Reduce the number of faults and errors

Resolve Costly Disputes With B4BC Call Recording

Security – Recorded calls are easy to export and email as.mp3 or.wav files. These are encrypted to ensure they are tamper proof. Calls can be archived to disc or other storage devices and for added security, they can only be replayed on MyCalls Call Recorder when they are recovered. Adding Call recording to your business telephone systems can save your business capital.

Efficiency-boosting – The MyCalls Advanced Player is packed with further functionality to make saving and playing back important call recordings even easier. With the Section Marker, all transfers during a call can be shown. The Sound Clips feature enables small sections of a call to be saved and exported separately; useful in isolating key conversations. Call recording on business telephone system is becoming a popular solution for businesses.

Playback – During play having the ability to control the speed can enable skipping to the correct section and the volume of each call participant can be easily controlled. In addition, the Audit feature allows managers to keep track of which recordings have been played back, when, and by whom. Call recording with business telephone systems is helping businesses eliminate, he said she said disputes.

This was produced by a business telephone systems expert for help with telephone systems contact me!